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Currently leading onboarding of new customers into MasterCard products and services (credit, debit, small business, prepaid, commercial, loyalty services, digital, cyber & intelligence, new payment flows, gateway businesses, and more.)Specialties: 20 years of global consulting experience specializing in developing and implementing marketing and customer experience strategies for clients in the Consumer Banking, IT Services, Travel and Automotive industries.Experience includes developing and implementing the merger strategy for Price Waterhouse and Coopers & Lybrand, GM’s online strategy, Delta’s Song Air launch strategy, First Union and Wachovia’s strategy for the new Wachovia.com and more.
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Svp Us Customer DeliveryMastercardDarien, Ct, Us
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Svp Head Us Product DeliveryMastercard Oct 2022 - PresentPurchase, New York, United StatesLead team of 55 project managers responsible for Go-To-Market (GTM) execution of all Mastercard (MC) products and services. Annually oversee 250+ MC product and service launches, conversions, and refreshes for US partners (i.e., issuers, merchants, fintechs.). Reorganized team to better align MC capabilities with partner needs. Championed adoption of customer-centric project management approach. Reduced Times-to-Implementation by 10% while generating 94% “Delighted” score from partners in 2024, up 12% in 2 years. Won North American Partnership Award (2023).
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Vp Head Of Us Core Product DeliveryMastercard Feb 2021 - Oct 2022Purchase, New York, United StatesLed a team of 18 project managers responsible for launching and converting MC credit, debit, small business, prepaid for all US partners. Created conversion playbook. Developed robust KPI and staff utilization reporting. Spearheaded reengineering of cross-functional delivery engagement model by deploying an online portal to standardize project management and centralize document storage. Enabled staff fungibility and real-time project auditing and created a more streamlined, efficient, user-friendly experience. Won CEO award (2022).
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Vp Solutions Architecture (I.E., Solution Sales)Mastercard Feb 2017 - Feb 2021Purchase, NyCo-founded and lead the Solutions Architect team. Collaborated with C-suite to design and implement new solution sales function critical to developing strategies for retaining and winning new MC issuing business. Designed a repeatable protocol for RFP responses that utilized data-driven storytelling, issuer P&L impact analyses, and illustrative customer experience demos to align issuer needs to relevant MC solutions. Participated and presented MC proposals in pitch meetings. Improved Mastercard’s US co-brand win rate from 0% to 80%, generating $50+ billion in incremental Mastercard GDV annually.
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Vp Us Consumer CreditMastercard May 2012 - Feb 2017Purchase, NyEstablished Go-To-Market strategy for US consumer credit informed by consumer-facing research and P&L analyses. Developed roadmap for launching MC product refreshes. Realigned product features and benefits and established a clear product hierarchy across MC consumer credit. Managed product interchange qualification. Reduced benefit cost by 90%.
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PresidentSilvermine Community Association Aug 2010 - Nov 2013Silvermine is a historic community comprised of over 1,700 households within the towns of Norwalk, New Canaan and Wilton CT. The Silvermine Community Association (SCA) is a 501(c)3 non-profit organization in existence for over 60 years whose aim is to engage the community in cultural, civic, social, and charitable activities. As the elected President, led the strategy, finance and operations of the SCA and lead a Board of Directors comprised of 12 community members. During tenure, raised over $20,000 for local scholarships and over $7,500 for residents in need. -
PrincipalMastercard Advisors Jan 2004 - May 2012Oversaw sale and delivery of consulting projects encompassing payments product strategy, payments product development, emerging payments innovations and technologies, data-driven insights, consumer-facing research, and customer segmentation. Exceeded revenue goal by 25% in final year in role. -
Associate Director - StrategyModem Media Jan 2000 - Jan 2004Lead the development of interactive, mobile and integrated marketing strategies for Delta Air Lines, GM, IBM Global Services, Wolters Kluwer, Wachovia and more.
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Senior ConsultantPrice Waterhouse Jun 1993 - Jan 2000Led consulting engagements in financial services BPR (business process redesign) and BPO (business process outsourcing) for Equifax, Chase Mortgage, American Express and more. Also led the reconciliation of Price Waterhouse and Coopers & Lybrand client strategies during their respective merger while on tour of duty with Price Waterhouse Chairman's office.
Jonathan Orndorff Skills
Jonathan Orndorff Education Details
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Finance & Accounting -
Economics
Frequently Asked Questions about Jonathan Orndorff
What company does Jonathan Orndorff work for?
Jonathan Orndorff works for Mastercard
What is Jonathan Orndorff's role at the current company?
Jonathan Orndorff's current role is SVP US Customer Delivery.
What is Jonathan Orndorff's email address?
Jonathan Orndorff's email address is jo****@****hoo.com
What is Jonathan Orndorff's direct phone number?
Jonathan Orndorff's direct phone number is +197322*****
What schools did Jonathan Orndorff attend?
Jonathan Orndorff attended Nyu Stern School Of Business, St. Lawrence University.
What skills is Jonathan Orndorff known for?
Jonathan Orndorff has skills like Strategy, Analytics, Financial Services, Payments, Marketing Strategy, Business Development, Credit Cards, Strategic Partnerships, Product Development, Management, Debit Cards, Leadership.
Who are Jonathan Orndorff's colleagues?
Jonathan Orndorff's colleagues are Buhlebezwe Sigasa, Kanchan Shelar, Amanda Thornton, Travis Lamb, Angela Benaissa, Kimberly Miller, Ben Smith P.
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