Jonathan Partin Email & Phone Number

Setting up and installing new hardware and software systems.Diagnosing and troubleshooting computer issues.Maintaining hardware and software by conducting regular maintenance and updates.Identifying and resolving network, connectivity, and server issues.Upgrading firmware, software, and outdated hardware systems.Monitoring and maintaining security systems and installing updates.Providing technical support to users and resolving technical errors.

Tennessee, United States

Answered user inquiries in person, email and via telephone concerning systems and network operations.Provided technical assistance to customers via telephone, email or in person.Created detailed trouble tickets and entered them into the Remedy ticket system and correctly referred them to the appropriate team members.Provided assistance via remote control service in order to install software or resolve issues.

Lynchburg, Tn

Resolves software, hardware, and connectivity issues in a multi-campus environment with users numbering 350.Maintains and supports warehouse devices numbering 95 including VM3s, Zebra Tablets, Dell rugged tablets and PB50 mobile printers.Image, update, and deploy desktop and laptop PCs with the use of SCCM and PXE boot.Responsible for changing out laptops and desktops in accordance with the company lease schedule.Manages and supports office equipment including MFDs, desktop printers and scanners.Setup and configuration of Cisco VoIP desk and conference phones using Cisco Unified Communications Manager.Setup, configuration, and activation of mobile devices including iPhone, iPad and android devices with use of MobileIron MDM.Support of POS environments including setup and configuration of TSYS Genius payment devices.Maintains documentation of hardware inventory, including network printers and other hardware.

Shelbyville, Tn

Setup and distribution of new laptops with user profiles and required software installed.Install and repair of warehouse label printers as well as resolve network printing issues.Support and maintenance of CK3 handheld devices.

Tullahoma, Tn

Corresponded with suppliers for order submissions, load adjustments and, return processing.Monitored and tracked purchases and shipments through correspondence with shipping departments and status monitoring within inventory control system.Responsible for tracking and maintaining product and raw material inventories of 50 SKUs.Monitored product shelf-life and compiled weekly close dated report.Provided inventory control support to branch locations.Compiled and submitted weekly forecasting reports.Responsible for movement of vending equipment within inventory control system.Responsible for daily bank deposits valuing up to $10000.

Tullahoma, Tennessee

Updated materials disposition according to requirement, within database management system.Adjusted and relocated material quantities within the management system according to specifications. Physically handled and moved parts within warehouse using hand truck and pallet jack.

Shelbyville, Tn

Maintained IT inventory database current, operational and in conformance with procedures.Assisted in the setup, changes, and configuration of network users, user environments, directories, security, and documentation.Installed, troubleshot/repaired, disposed, and documentation according to procedures, of all hardware, and software installed.