Responsible for planning and delivering bespoke VIP hospitality programmes across the Formula 1 calendar for a team's Principal Partner as well as supporting on brand, digital and end market activation.• Account management and contractual delivery of a multi-year multi-touchpoint partnership managing and utilising contractual rights and partnership assets.• Lead on full season budget management from scoping to reconciliation of activation costs, staff T&E and out-of-scope activation requests.• Management and coordination of multiple stakeholders from multiple regions across the globe.• Onsite delivery and team management of VIP hospitality programmes at multiple race locations including accommodation and transport logistics, ticket/accreditation management and paddock club experiences facilitation.• Rights holder management and daily partnership delivery. Ensuring client deliverables meet partnership guidelines and approval requirements.• Line management of junior team members across a number of projects and deliverables.

Responsible for the planning, management and delivery of the Official Rugby World Cup International VIP Tournament Guest Programme in Japan on behalf of World Rugby.• Coordination and fulfilment of >4,000 guests across 48 matches and 12 venues across Japan.• Guest Communication creation and management across multiple languages and time zones.• Management of international travel and accommodation logistics; ensuring bookings and personal travel itineraries were created and distributed.• Lead the concepts for guest collateral design and creation, ensuring all possible guest requirements were met.• Management and reconciliation of tournament budget, successfully reducing costs and reallocating budget to enhance tournament delivery.• On-site management of guest registration and VIP flows in hospitality areas.• Team management of both local and international staff across multiple guest relation streams including transport, accommodation and hospitality.

Responsible for the overall planning and delivery of all EMEA-based events and activations across multiple SAP sport sponsorship accounts.• Programme management from conception to delivery of multiple international activations including event hospitality and technology showcases.• Leadership and coordination of all aspects of the planning and delivery phases including guest communication, production, hospitality delivery and event execution.• Positive and professional client management ensuring the client’s brief/requirements are delivered to a high standard as well as providing consistent and detailed updates/status documents throughout each programme.• Operational management of key external suppliers and stakeholders overseeing deliverables and contractual agreements.• Onsite management of event programmes including event logistics, host briefings and guest management.• Management of client budgets from creation to reconciliation.

Responsible for the day-to-day client coordination and account management of two global SAP sport sponsorships.• Programme management from conception to delivery of multiple international activations including event hospitality, sponsor branding and technology showcases.• Positive relationship management with clients, suppliers, venues and other external stakeholders, providing clear communication of requirements whilst ensuring deadlines are met. • Management of guest communications, ensuring all aspects of the guest programme are detailed in a timely manner.• Management and coordination of sponsorship rights across EMEA and APJ.• Daily administrative management of client finances including budget management, financial payments and reconciliation.• Assisting senior managers in creation and delivery of new sponsorship strategies, maintaining briefs and status documents.• Management and creation of a weekly sponsorship newsletter highlighting industry and competitor news.

Responsible for the management and operational delivery of the ICC Travel and Tours ticketing programme for the ICC World Twenty20 Cricket in India.• Initial 2-week contract extended to a full event contract as STH required my skills and knowledge to maintain delivering the high standard of delivery for the duration of the Tournament.• Crisis management regarding the venue relocation of India v Pakistan 10 days prior to the match due to political and security pressures. • Quota management of a 10,000-ticket inventory, providing regular sales and revenue reports to senior management.• Proactive coordination of six international Official Travel Agents across multiple time zones. • Adapted operational skills, approaches and communications to reflect the local working culture.• Management of marketing collateral relating to international travel and ticket sales whilst ensuring all black-market activity was monitored and appropriately dealt with.

Responsible for the operational delivery and customer management of the ticketing programme at Rugby World Cup 2015.• Management of a 2.4million ticket inventory allocated between key Rugby World Cup stakeholders making it the biggest Rugby World Cup ever.• Control of a multi-million pound ticketing budget, overseeing the strategic direction of ER2015s ticketing programme in order to finance Tournament costs.• Client management of 1.2million people, including personal management of ticket and hospitality enquires from the royal household, international players and leading sporting figures.• Management and approval of all marketing collateral relating to RWC tickets. Ensuring team and regional targeted marketing to help increase ticket sales.• Creation and implementation of the box upgrade plan across numerous matches where hospitality sales had not been successful, ensuring a Tournament record for % of tickets sold.• Project management of the seating bowl overlay, ensuring all client groups are allocated correct seating locations as well as reviewing and minimising seat kill revenue impact.• Part of the ER2015 match-day operations team that oversaw the management of the box office ticketing systems and issue resolution of all match day tickets.

Leading a research study into the future structure of the Women's Rugby World Cup.• Undertook a survey liaising with 15 international unions to understand their perception and strategic position on both fifteens and sevens women's rugby.• Collected and analysed categorical and numerical data that provided context for the findings.• Developed a report detailing the findings of the research and survey, which produced the foundations for recommendations on the future structure of the Women's Rugby World Cup.

Working alongside the International Rugby Board, England Rugby 2015, and IMG to help deliver the 2015 Rugby World Cup. • Liaising with RTH, IMG and ER2015 to develop the Tournament Guest Programme, determining the allocation and distribution of hospitality areas and tickets. Reviewing ticket allocations and critiquing to ensure consistency between venues and category definitions.• Developing the Strategic Review, which was presented to World Rugby (International Rugby Board). This document outlines the development of the 20-year plan from RWC 2003 – RWC 2023, looking at how the game and tournament can be improved to enhance participation and audiences.• Review and critiquing of venue management documents, ensuring RWCL priorities form the basis of any agreements and decisions regarding the use of any potential Rugby World Cup venue.

Represented 17,000 students on all matters relating to societies, volunteering, media and our satellite campuses.• Project led the 2012 Children in Need event which was broadcast live on the BBC and which successfully raised £5,500.• Created and managed the inaugural Students' Guild Awards ceremony which recognised, celebrated and rewarded the achievements of students throughout the year.• Was part of a team that successfully campaigned for a rent freeze in University accommodation, streetlights to not be switched off in student residential areas and University space to be given back to student activity.• Being a Director and Trustee involved me in decisions pertaining to the management of the organisation which includes overseeing 65 permanent staff and 350 part-time student staff, managing an annual turnover of £4.2million and ensuring the organisation is maintaining its legal obligation to both the students and the University.

Responsible for assisting with the management of student society accounts and running/publicising of student run events.• Analysis and critiquing of society budgets for events and purchases.• Business-to-Business and Business-to-Customer communication.• Risk assessment production and analysis.

Responsible for creating and leading a Pastoral Team that were responsible for the welfare of over 1,500 children participating at the Manchester United Soccer School.• Responsible for the administration of general medicine, dealing with hospital and doctor trips and recording of injures and incidents off the pitch.• Managing and leading a team of 10 pastoral staff, ensuring they were fulfilling their duties whilst providing feedback on performance on a weekly basis.• Worked closely with the Event co-ordinator to manage the weekly check-in of new participants, ensuring all medical requirements were recorded and information is relayed to relevant pastoral team member and coach.

Part of a team responsible for the welfare of those 8-18yr olds attending the Manchester United Soccer Schools.• Responsible for the welfare of 100 children aged 15-18yrs week-in week-out for 8 weeks.• Challenged to adapt my communication for those participants whose first language was not English.• Improved my inter-personal skills, dealing with staff, children and parents/guardians.

A member of the John Lewis Partnership working in the Dry Goods section of Waitrose Harpenden.• Part and Full-time work in order to earn money to fund my travelling during the summer of 2009.• Developed knowledge of the company and its produce to deal with customer enquiries.• Responsible for ordering and replenishing stock.