Jonathan Peralta Email & Phone Number

New York, NY, US

Orlando, Florida, United States

Working in a fast-paced environment where customers provided equipment internet, voice, and video is needed to work at all times. To ensure such reliability as an enterprise technical support I troubleshoot all equipment and determine outages, and root causes to provide resolutions. Allowing enterprise customer to continue their day-to-day business.

Orlando, Florida, United States

Trained in internet, voice, and video equipment. To provide expert help in troubleshooting and resolving issues with networking equipment as well as phone and cable issues. Creating Remedy tickets and escalating to proper teams and supervisory requests.

New York, United States

• Meeting tax deadlines preparing 1040, 1040NR, & 990/PF tax returns.
• Streamline 5k returns processing by using command prompt to create and organize folders.
• Altered outdated collation & mailing processes eliminating redundant & unnecessary steps saving 2 minutes per return.
• Upgraded tax tracking list using VBA code for fast-tracking and simplifying user input by adding dropdown menus, eliminated columns, and reduced errors, and file corruption by 50%.
• Successfully implemented mailing process with mail master excel sheet using VLOOKUP formulas, email generation, documents received, follow-ups, and costs.
• Provided guidance with queries on refunds, balance due, returns filed, and ITIN applications.

- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.- Checked passes and credentials of persons seeking to enter the property.- Continuously monitored security cameras and fire, building and alarms systems.- Inspected parking lot to verify that vehicles were properly parked and displayed.

204th Street Bainbridge

- Organized & maintained confidential tax documents in keyed file cabinets.- Helped undocumented customers to apply for ITIN based on the new law in IRS website.- Satisfied customers with IRS holds & Audits by collecting additional information to process tax return.- Prepared 1040’s taxes, self-employment, & social security benefits tax forms in LibTax2014.

- Developed and maintained customer service relationship, utilizing effective interpersonal skills.- Responded to customers inquiring regarding products and services.- Maintained an accurate account of all inventory/sales on MS Excel.

- Key contributor to a large database entry/management project in Micro Edge Gifts.- Administrative support in the President office by assisting in preparation of meeting materials and conduct outreach to organizations and investors to donate to the company.- Aided in review of budgets submitted by nonprofit agencies.- Bank reconciliation documents were.

Full Stack Network Engineer, Computer Systems Networking And Telecommunications

IT Network infrastructure design, configuration, and management. IT Project planning and implementation. Routing, switching, wireless.

Bachelor'S Degree, Major: Bachelor Of Science. Accounting Minor: Computer Applications

Activities and Societies: Student Member, ACFE: Association of Certified Fraud Examiners