Jonathan Perdue Email & Phone Number

Madison, Wisconsin, United States

* Prioritizing time sensitive tasks and delivering high quality decisions in a high volume environment. Balancing priorities to achieve individual and team productivity goals.* Mentor Technical Specialists and Technical Experts on technical issues and customer engagement*Maintain technical and product spec knowledge, procedures, policies, and Store.

Madison, Wisconsin, United States

* Support the team through developing positive relationships with our customers and taking an active role in day-to-day operations. * Help team members grow through collaborating in applying their development goals and metrics. Give meaningful feedback and recognition based on observations of customer and employee interactions. * Handling conflict.

Virginia Beach, Virginia Area

• Facilitate customers on a repair journey:
• Welcome customers into an atmosphere of support, assess their needs, and provide effective solutions.
• ACiT certified to troubleshoot issues and implement solutions for iOS devices: Airport Networks, iOS systems, iPhone, iPad, Apple Watch, HomePod, and Apple TV.
• Efficiently complete repairs within the quoted deadline and verify those repairs successfully resolve the customer’s issues utilizing diagnostic testing.
• Readily pivot repair solutions as new issues arise and troubleshoot repair system errors while maintaining customer satisfaction and repair effectiveness.
• Navigate failed repairs or unsuccessful solutions with ease of transition to reassure the customer that an appropriate solution will be met.

Virginia Beach, Virginia, United States

• iOS Technician providing hands-on technical support for customers involving Apple hardware, software, and diagnostic troubleshooting.
• Ensure customer-focused care while maintaining a high level of composure and guaranteeing an accurate resolution.
• Multitask customer appointments with store needs in a high volume environment.

• Key Manager:
• Strategize with General Manager.
• Responsible for ensuring standards are being executed by employees.
• Assist servers with matters that arise with their patrons, including but not limited to: directing server in proper cost and ordering, responding, and resolving patron complaints to the patron's satisfaction.
• Ensuring Hosting staff maintain a proper seating of patrons and coordinating large parties in order to maintain highest quality service.Shift Leader:
• Responsible for executing the highest standards of shift performance against established operational guidelines.

• Responded to the needs of tenants and clients of a high profile office building consisting of sixty floors.
• Ensured security officers performed shift duties.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, tenants, and visitors.
• Circulated among visitors, tenants, and clients to preserve order and protect property.
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Warned offenders about rule infractions and verbally or physically evicted violators from premises.

• Assisted District Attorney with case assessment.
• Review, assess and report on the condition of defendant case documents, jury selection, hearings, and trials.
• Review DWI tapes; contact witness for the verification of testimony and assessment of restitution, copy police reports, compose case file, and assist attorneys with sorting and compiling documents.

Master Of Arts (Ma), Government: Public Policy And Law; Mid-East Politics

Activities and Societies: During the summer of 2010, studied abroad at Oxford with fellow students under the tutelage of Regent University.

Bachelor Of Arts (B.A.), Political Science

Attending full-time, worked full time, and participated in an internship with the local District Attorney.