Jonathan G. Email & Phone Number

-Trained to communicate with customers, identify their needs, and match them with the best solution -Deeply learned the details of all products available so as to most accurately address customer needs-Training and managing a host of new recruits from their first day-In charge of both ordering and organizing necessities for the store-Interacted with a wide range of customers with a variety of needs

-Repaired a wide variety of portable devices, including iPhones, iPads, laptops, Android devices, and more-Duties included both physical repair and troubleshooting software difficulties for clients-Rapidly and readily learned the required skills for repairs; became self-educated on new devices and evolving technologies-Instructed new technicians in all techniques related to repair, including those with no prior experience-Acted as a problem-solver for fellow technicians when client devices necessitated complex repairs-Led all customer interactions, from sales to repairs to troubleshooting and questions

Reisterstown, Maryland, United States

-Demonstrated both the ability to be a team player and take the lead when needed-Elected to be customer-facing manager to handle any issues that arose-Showcased the ability to multitask and work rapidly and efficiently in a high-pressure environment-Trained new employees in their expected roles