Jonathan Piloquet Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Leading 2 teams (12 CSMs)While keeping my previous responsibilities on the Scale (called Success Guides at Salesforce) & Digital worlds - 6 CSMs, I'm also looking after our Portfolio Excellence motion. This second team, composed of 6 CSMs is taking care of our largest customers in EMEA, making sure they continue to realize the value our platform is providing, and ensuring they embrace a full transformational journey with our latest features being released.

Dublin, County Dublin, Ireland

In charge of our Scale & Digital motions: - On one hand, I'm responsible for hiring, developing and coaching a team of 9 CSMs in EMEA who are making sure our Slack customers are getting the most of the platform. We deliver high value customer engagements through playbooks for 1:1 and scaled programs that efficiently and effectively drive adoption, maturity and growth throughout the customer journey- On the other, I'm over-seeing the different Digital programs offered to our customers that cannot have access to a dedicate CSM. Supporting our US teams in these projects, and bringing our EMEA views & support. Our main projects being around email campaigns, webinar production, community management, Slack bots (supporting customers directly in our Slack Connect channels)

Dublin

As a CSM at Slack I'm here to advise and guide our Enterprise customers, ensuring they launch Slack successfully, adopt it widely and are continually driving business value from Slack. Ended up being mainly focused on our Russian customers (before the war).We work closely with customers to discover their business needs and challenges and then mentors them on the best ways to use Slack to solve them.

Irlande

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. The aim of a Customer Success Manager is to see clients maximize their return on investment with Sales Navigator by adopting Social Selling. My main focus is the French and African market + Nordics & Dach on demand.So I work together with the Sales team to find out the the best adoption strategies & provide adequate functional support. Having successful clients is my ultimate goal!

Toulouse

Consultant for Business Technology Services.Focused on Business Process Implementation & Change Management activities for Airbus (in the engineering departments).Multiple missions to support some Engineering departments at Airbus to adopt new process, methods and tools (via stakeholder mobilization, network animation, training & awarenesses...

Berlin, Germany

Gap year during my studies.Following my previous internship, I was offered to join for a year our Berlin office, in the Water and Energy fields.Project Coordinator- Market study about the potentialities of water, wastewater and Stadtwerke services in Switzerland- Analysis and development of several offers within the framework of new consulting services- Contribution to the development of technical & financial synergies between Business Units

Lausanne, Switzerland

4 month internship:- Development of a program for the improvement of working conditions- Regulation of workers’ non-presence- Study for a sustainable transport program- Administrative work

Master 2, Univers De Haute Technologie (Partenariat Insa Toulouse)

Activities and Societies: Member of the Toulouse Business School Extreme Sports Association, 2010 - Organization and participation.

Management Within High Tech Environment In Partnership With The Toulouse Business School

Specialization of Management within High Tech environment.

Master 1, Management & Organization

Exchange Program

Preparatory Course, Business Administration And Management, General, Succeed In Joining The Toulouse Business School