Jonathan Portnoy Email & Phone Number

Scottsdale, AZ

• Provide remote and on-site IT systems and Network support for end-users at client locations Valley wide.
• Advise and consult with clients on IT strategies, budgeting, and Information Security policies and practices.
• Plan and implement IT infrastructure upgrade projects including Server hardware, Windows server upgrades, Microsoft Exchange upgrade/migrations and network infrastructure upgrade projects.
• Troubleshoot complex Operating System, Network, Application and Email issues within Microsoft computing environments.
• Deploy and maintain Active Directory environments, DNS, DHCP and Group Policy on Windows Servers and in Microsoft Azure.
• Perform regular server and workstation maintenance including Application and Security updates, disk cleanup, defragmentation, and malware scans.

Scottsdale, AZ

• Maintain Microsoft server environment consisting of Windows 2003 and Window 2008 servers, both physical and virtual.
• Administer LAN and WAN infrastructure consisting of Adtran Routers, SonicWALL firewalls, Cisco and Dell Switches and PTP VPN between remote sites.
• Maintain and resolve issues related to Active Directory, Microsoft Exchange, Microsoft SQL, Citrix Xenapp,
• Troubleshoot Operating System, Network, Application and Email issues for end users in local office and multiple remote locations.
• Perform Server and Workstation maintenance including Application and Security updates, disk cleanup, defragmentation, and malware scans.
• Perform and maintain regular backups on servers in accordance with Disaster Recovery Plan.Administration, support and setup of Mitel VOIP Phone system

• Provide remote IT systems and network support for small to medium business clients nationwide.
• Assist Level 1 engineers with technical and procedural issues.
• Resolve more complex technical issues or issues affecting multiple users.
• Point of escalation for technical, procedural and customer satisfaction issues.
• Remotely assist All Covered field engineers with tasks and projects.
• Maintain current environment documentation for all clients.

• Provide IT systems and Network support for end-users at client locations ranging from 4 to 600 end users.
• Troubleshoot complex Operating System, Network, Application and Email issues within Microsoft computing environments.
• Deploy and Administer Active Directory, DNS and DHCP
• Perform regular server and workstation maintenance including Application and Security updates, disk cleanup, defragmentation, and malware scans.
• Ensure network security through centralized Anti-Malware administration and regular audits of group policies and network configurations.
• Administer VMware Infrastructure environments consisting of up to six hosts and 45 Virtual machines.

* Responsible for hardware and software IT support and Network support for corporate office and remote client locations ranging from 8 to 450 end users.* Provided prompt and effective end-user support and issue resolution for hosted Web Portal and SharePoint applications.* Deployed and maintained 40+ Windows 2003 and 2008 servers.* Maintained Network Load.

* Managed two storefront locations specializing in comprehensive software, Operating system and hardware repair of desktop PC’s and notebooks.* Oversaw all aspects of store operations including: hiring and training employees, ensuring company policies and procedures are followed, payroll, budgeting and bookkeeping, and local advertising.* Administered and.

* Installed desktop and laptop computers and related peripherals and ensured network connectivity in a large enterprise environment (Intel Corporation).* Re-built older desktop and laptop computers for redeployment into Windows 2000 network.* Instructed end users on features of newer IBM desktop and laptop PC’s, Windows XP and Office XP.

Mcsa, Microsoft Certification Training

Business Administration And Management, General