Jonathan Portnoy Email & Phone Number

Dallas/Fort Worth Area

Develop, measure and communicate Southwest Hospitality KPIs and metrics identifying areas of success and improvement in order to drive world class Customer Service and Hospitality.

Dallas/Fort Worth Area

• Lead the short term and long term strategy of Southwest's Air Ancillary products focused on enhancing customer experience and optimizing Passenger revenue.Partner with multiple cross-functional teams, including.
• Executed analyses and developed dashboards to communicate performance ofancillary product portfolio to Marketing senior leadership
• Developed and communicated product change management plan across functional Teams and senior leadership to educate about timeline and requirements for both internal and external Customers

Dallas/Fort Worth Area

• Led the continuous improvement and long term vision of Southwest's Hotel product focused on enhancing customer experience and loyalty engagement in order to drive bookings and revenue. Owned and managed the.
• Championed ancillary travel product architectural strategy to grow profitability and maintain alignment with Southwest’s corporate objectives and industry trends
• Executed revenue management strategy for Hotel rates driving incremental revenue
• Managed twelve strategic partnerships with Hotel and Car companies evaluating each program to drive customer loyalty and additional revenue

Dallas/Fort Worth Area

• Lanvera is a leading document outsourcing company specializing in the design, production and delivery of customer critical documents via Print & Mail and Electronic delivery including statement processing.
• Integrated Agile best practices, including iteration and release management discipline, into product development process to improve software quality
• Designed new tax form configuration interface allowing clients to customize tax documents with greater efficiency and flexibility.

Southlake, TX

• Drove the strategy and development of B2B2C online travel products and services focused on optimizing customer experience, improving conversion and growing revenue.
• Developed Hotel conversion strategy
• Designed new Hotel shopping and booking user interface
• Led international IT team in the redesign of Hotel products and architecture
• Drove business planning and strategic portfolio decisions
• Served as Project Manager, Technical Analyst, Business Analyst and Front-End Designer

Memphis, TN

• Led the strategic marketing and product planning efforts of the domestic overnight services portfolio including product growth initiatives and marcomm activities.
• Enhanced FedEx Domestic Overnight strategy
• Rationalized advanced package monitoring service across FedEx specialized products
• Championed package monitoring service pricing strategy

Memphis, TN

• Championed process improvement initiatives through the implementation of Lean and Six Sigma principles.
• Led cross-functional team in the development of a new product offering
• Eliminated non-value-added activities and improved cross-functional alignment within the new product development process

Winston-Salem, NC

• Developed Marketing strategy for State Farm agents to grow revenue through improved customer retention and new policies.
• Created marketing collateral to enhance customer awareness and education of products
• Promoted bank products as target services for the Young Adult market

Winston-Salem, NC

Balanced academics and athletics across four years in order to succeed on and off the field as a NCAA Division I student-athlete.

Mba, Marketing With Secondary Focus In Finance

B.A., Economics With Minor In Mathematics

Activities and Societies: Wake Forest Baseball TeamBalanced academics with athletics for four years studying Economics and Mathematics and.