-Responsible for development and management of the RIM domain within Architecture community-Provide technical and thought leadership for the RIM domain-Lead the discovery, cataloging and mapping of records to corresponding record series and record holds-Collaborates with other domains regarding records and information management and litigation hold to establish goals, objectives, frameworks, and strategies for managing records and information-Provides records management guidance to support enterprise regulatory policies and procedure-Ensures compliance with RIM standards and requirements for new technology design, implementation, and technology life-cycle activities- Produced roadmap for RIM Technology strategy-Identifies, analyzes and champions the benefits of new technologies for records and information management-Participating member of RIM Operating Team and Executive Steering Committee

- Tech Lead for Email and IM Compliance Retention and Review systems and SecureMail environments satisfying state, federal and financial compliance regulations-SME on designing and implementing ZL Unified Archive & zDiscovery Manager system including IM, SharePoint, NAS archiving and Records retention.-PoC Symantec Vault archival system, including Compliance Accelorator and Data Classification Services (DCS)- Senior Messaging Engineer for implementing, maintaining and supporting on-premise Exchange 2003/2007/2010 with >100,000 mailboxes- Led cross-forest Exchange 2003 to 2010 migration- Lead Technical Consultant on eDiscovery, RIM, Security, SEC, NASD, FINRA and Legal requests for retail/wholesale broker dealer and Investments community- Operated in a 24/7 Enterprise Messaging & Collaboration team - Saved company over $450,000 per year by sun-setting legacy archival system- Experience in Vendor Management pre-sales: requirements gathering, Proof of Concept, creating business cases, integration testing and license negotiations- Advanced ITIL knowledge, Enterprise Incident and Change Management processes, Continuity Management and Dual-Datacenter High Availability architecture

- Exchange 2003/2007 Administrator for >100,000 mailboxes in a 24/7 on-call team rotation- Tech Lead Engineer for Email Compliance and SecureMail applications satisfying SEC/NASD, PHI/PII and B2B requirements.- Tech Lead for email archive RFI, partnering with business areas, legal and leadership to determine requirements- Support McAfee Enterprise Gateway Anti-SPAM / Anti-UCE - Migrated > 40TB of legacy data to new ZL Unified Archive implementation- Implemented Production and Test Lab ZL Unified Archive environment consisting of 46 virtual servers spanning over two data centers- Conducted demos, training and use-case scenario testing to business partners as needed

- Exchange 2003/2007 Administrator for >100,000 mailboxes- Tech Lead for Enterprise PostX SecureMail application to satisfy PHI / PII requirements- Service Engineer for EMC Legato EmailXtender, EmailXaminer and DiskXtender application- Assisted with SEC, FINRA and Legal collection and audit requests- Completed a large scale Data Center Migration effort over an 8 month period

Operated in a 24/7 support role as an escalation point for problem resolution for enterprise software and hardware issues.Key Contributions:Supported over 100,000 users in a large enterprise environmentIncreased average handle time and first call resolution by improving knowledge base documentation and support proceduresConsistently exceeded incident resolution goals and achieved SME responsibilities for many applicationsCreated a business case to create a new Enterprise Broadband Information Technology (EBITS) team and served as the technical SME. Partnered with business areas and technical engineers to develop new and improve existing support procedures and processesIncreased support resolution for mobile devices, peripherals and broadband connectivity issues through documentation, training and self-help toolsParticipated in rolling out enterprise applications to various support groupsSupported, deployed, and upgraded enterprise desktops, laptops, and mobile devicesActing BES Administrator for enterpriseContent Management approver for knowledge base technical documentationLed technical networking training classes for call center support analystsEffectively communicated enterprise wide outages and facilitated other forms of updates to business partners

Operated in a first and second shift support role as the first point of contact for problem resolution for enterprise software and hardware issuesKey Contributions:Increased first call resolution and improved average handle time Provided technical feedback to improve knowledge base documentationIncreased team's efficiency by working with point of escalation contacts to streamline proceduresAssisted managers in collecting and analyzing call center metricsRepresented support team in project oriented meetingsMentored peers and new hires to increase their knowledge quickly