Jonathan (Jon) Ricker Email and Phone Number

Flexential stands for something not often found in the world of IT transformation: the human touch. The best infrastructure solutions aren’t about infrastructure, they’re about people. With a mission to accelerate customer success through people and technology, we build trusted relationships and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world.Lead Sales Cycles through Solution Architecture - I engage opportunities and work with resources from C-suite to implementation engineer to provide technical interpretation for business requirements and deliver infrastructure solution designs to support workloads of today with assurance and flexibility for tomorrow. I enjoy internal and external leadership, collaboration and communication, and team accomplishment and promoting positive morale among co-workers.

Supporting lead Account Executives, Sales Leaders and Enterprise Sales Teams providing value-add solutions for their Flexential customers and prospects.

• Conduct competitive analysis and technical review of internal/external product differentiation with a focus on Amazon Web Services architecture and Elastic Compute Cloud resources

• Lead virtualization engineer on wide range of projects from $40k to $1.2M budget• Managed the implementation of client projects including discovery, design, installation, testing, documentation, support training and turnover of Converged Infrastructure platforms including Cisco UCS Compute, Catalyst/Nexus/MDS switching, EMC Storage, and VMware Hypervisors• Designed compute/virtualization/storage implementations to meet client performance and budgetary needs as a data center focused pre-sales engineer utilizing multiple vendor systems• Managed a $250k multitenant onsite hardware lab supporting internal engineers and their testing requirements• Supported in excess of 100 client’s infrastructure installations as a 3rd tier and dedicated advanced support resource• Managed the communication between client and TBL Account/Support resources during and post project implementation providing additional value to TBL through the identification of undiscovered opportunities• Implemented L2/L3 Cisco switch networks as an adjunct engineer on the networking team• Trained internal staff on support practices of client installations and virtualized environment triage to enable increased first call problem resolution and reduced SLA breaches