Jonathan Lackey Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

-Supervise daily outbound operations of largest automated UPS shipping facility; oversee processing of 50K – 100K packages daily.-Lead efforts to create a productive, efficient, and safe workplace by directly providing training and leadership to a team up to 25 employees.-Ensure all functions comply with UPS work standards and minimize risk in daily operations by performing daily safe work observations and method evaluations.-Conduct daily PCMs (pre-work communications meeting) with team to review misload analysis, daily volume, DOP (Daily Operating Plan) and safety reminders.-Track daily automation metrics, including PPH (number of packages processed divided by number of hours worked), cube utilization, and misload frequency.-Continuously communicate with leaders, including operations manager and dispatch operators, to ensure all tasks are completed in an effective and timely manner.-Foster a culture of teamwork and inclusiveness by forging relationships and developing rapport with employees and encouraging employees to assist each other.

Charlotte, North Carolina, United States

-Oversaw training and retention of up to 25 new employees weekly for ~2.5 years; facilitated the delivery of weekly training sessions.-Ensured all employees complied with regulatory standards and rules.-Serve as the “go to” for general troubleshooting to all employees and management.-Assisted employees with HR / onboarding issues, including timekeeping, paydiscrepancies, benefit questions, and navigating Workday for such things as paymentelections, tax / elections, etc.Key Accomplishments:-Helped open and staff new UPS facility in October 2020.-Resolved Workday issues when new facility was opened-Collaborated with multiple departments to streamline and optimize the hiring / onboarding process.-Contributed to the resolution of numerous payroll issues by submitting payroll adjustments and inquiries.

Columbia, South Carolina

-Assist in everyday office maintenance such as office upkeep, cleaning and stocking, filing documents, and copying and scanning documents for the Lawyers and Paralegals.-Responsible for receiving and delivering classified firm documents safely to various recipients such as clients, other firms, banks, etc.-Responsible for picking up the firm's mail from the post office every morning, and dropping off outgoing mail and packages from the firm before 5 pm.