Application Support Specialist
Montreal, Quebec, Canada
As a part of both IT and development departments, I am a first responder on a variety of issues from company-wide emergencies, to simple requests. My main tasks include;- Troubleshooting minor issues in many of our applications and plugins to remove low-level workload from the dev team(i.e. Maya, Katana, Houdini, Arnold, Nuke, RV, Shotgun, etc).- Getting updates for plugins or major software, and updating currently existing company packages for said applications, making sure to test before releasing.- Monitoring the ticket queue to properly delegate and assign to tickets to TDs and Devs in tandem with supervisors, taking off workload from them to avoid sending low-level tickets slowing them down.- Identify issues as they come in to the ticket queue, in order to minimize lost time with failing jobs on the farm or non-workable environments for users.- Maintaining a constant line of communication between departments to help ensure a cohesive workflow and positive mindset.- Often tasked with communication with users, regarding technical issues for both IT or Dev.With all this includes a want and necessity to learn more as tickets come in about different issues. This often requires going and learning new methods of troubleshooting and more technical skills as I learn more about each piece of software and their plugins.