Navya L. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Vaughan, Ontario, Canada

Efficiently utilized Blue Yonder WMS software to streamline order fulfillment process, reducing average packing time by 15% and increasing overall productivity.Collaborated with cross-functional teams to optimize inventory management system, reducing errors in order fulfillment by 20% and improving overall accuracy.Ensured compliance with safety regulations by implementing strict handling procedures for fragile and hazardous items, resulting in a 0% accident rate over the period.Accurately labeled over 500 orders per day using MRP software, ensuring correct pick slips and packaging details.Compiled and analyzed performance KPI metrics for new employees, identifying areas of improvement and gave recommendations for the same resulting in a 10% increase in overall productivity.

Richmond Hill, Ontario, Canada

• Increased sales revenue by 15% through cross-selling and upselling additional products to customers during purchase order processing.• Collaborated with the warehouse team to optimize inventory management, resulting in a decrease in out-of-stock items by 25%.• Streamlined order processing system resulting in a 30% reduction in time spent completing orders.• Managed documentation process for all orders, including invoices and packing slips, with an average of 500 documents processed per week.• Developed and executed training program for new hires on order fulfillment process, resulting in a 90% reduction in errors within the first month of implementation.• Identified and resolved data entry errors, resulting in a reduction of processing time by 25%. • Maintained a 95% customer satisfaction rating by proactively communicating with buying groups such as Access Moore and Canpro for expedited invoice processing, resulting in faster payment cycles.• Supervised a team of nine employees ensuring a smooth operation of the order entry, packing and shipping process.• Set up a Kanban inventory control system to ensure smooth flow between purchasing and sales of products keeping a lean inventory with limited cash flow and preventing stock outs.

Noida, Uttar Pradesh, India

Responsible for analyzing, coordinating, responding and resolving client service requests and inquiries in a timely manner.Coordinated cross-functional teams to develop solutions for complex client issues, resulting in a 30% decrease in unresolved cases.Utilized advanced data analytics to identify discrepancies between payments & invoice values within 1-2 business days while maintaining 100% compliance standards.Developed & executed standard operating procedures to streamline invoice processing, increasing efficiency by 25%.Resolved discrepancies between purchase orders and invoices quickly by liaising with vendors; reduced payment backlogs by 75%.Resolved 150+ escalated client inquiries/complaints with an average rating of 4/5 stars from clients on the quality of response and resolution provided.Following up on back orders and analyzing contractual specifications, delivery and payment options.Implementing all of the above using SAP MM, Ariba sourcing, Ariba Network, ServiceNow(SNOW) and A/P invoice inquiry.

Lucknow, Uttar Pradesh, India

•Cultivated a team-oriented work environment by developing social initiatives that facilitated the exchange of ideas between teams, resulting in a 25% increase in employee retention rate.•Worked on forming policies for the organization such as Smoking Policy.•Recruited 10 interns through Internshala, resulting in a 20% reduction of time spent on recruitment activities.•Constructed payrolls for 50+ employees using Google Sheets, reducing manual paperwork by 40%.

Post Graduate Diploma, Logistics, Materials, And Supply Chain Management

Business Administration And Management

Bachelor Of Arts - Ba, Economics + Human Resource Management, 8.78

Activities and Societies: Broadway- The placement cell, Entrepreneurship Cell, Vangati- The commerce association

Isc, Commerce + Mathematics, 93%

Activities and Societies: IAYP- international award for youth program

Icse, Science + Mathematics + Computer Science, 91%