Jonathan Neff Email & Phone Number

St. Louis, Mo, Us

Mclean, Virginia, Us

Team Lead Business Analysts - Lead 3-person shop that delivers PowerApp, SharePoint, and all things MS-suite related knowledge management solutions for financial services client.Cost Analyst - Lead and support the development of Independent Government Cost Estimates, Life Cycle Cost Estimates, Business Case Analysis, and After Action Reports for technology programs.

New York, New York, Us

Wealth Digital Engagement-> I lead digital projects through Citi’s Agile methodology that build out functions, tools, and digital value proposition resources for the highest end of our US Retail Bank client base. Every day, I manage the projects across business and functional lines to deliver best in class digital experience for our clients. Responsibilities include building out decks and the subsequent briefs to senior leadership, securing funding, managing multiple tight deadlines on multiple projects, expectation management of partners, prioritization of workflow, consolidation of team weekly highlights, developing buy-in on business needs from internal partners, and otherwise getting past unforeseen hurdles. My primary partners include SalesForce Business Leads/Developers, Wealth Digital, Retail Bank Digital, marketing, legal, controls, and risk. I’m experienced at varying levels with use of Aprimo, Adobe Analytics, JIRA/Confluence, FIGMA, Tableau, Qualtrics, Citi Risk & Controls, and the MS Office suite of products.Benefit Transparency -> Business management and assignment of features/projects for newly developed Benefit Transparency site in order to increase user interaction/penetration of benefits with the long term goal of reducing valuable client attrition and increasing acquisitions through word of mouth referrals and our industry leading Member Get Member program through featuring the program when possible and making it easier for clients to make those key referrals.Money Movement, Deposit, and Bank Product Business Lead -> Liaising with our money movement and bank product teams in order to influence outcomes for better CX and outcomes for our Citigold and CPC clients. Spearheaded two client outreach campaigns for Inter Institution Transfer changes and an Uniform Transfer to Minors Act update. Includes script development, campaign styling, client data management, field awareness messaging, and senior leader score carding to manage progress.

New York, New York, Us

US Retail Bank Global Client Banking Lead -> encompasses development and program management of the Citigold Passporting Program that allows affluent clients to carry relationships to partner national entities of the firm, business SME to US offshore wealth services policy for global client banking. Program Manager for the Emergency Cash Program, that provided access to funds in partner national banks when client lost cards. Program management for the US Global Service Center of 3 FTEs.HNW Segment and Citi Prestige/AA Exec credit card project lead -> Workstream lead of an overall initiative to create a new HNW client segment for consumer banking. I managed a cross functional team of SMEs to develop a new credit card offer as part of the value proposition, to include annual fee reimbursement, tech updates to multiple systems, field engagement messaging, client facing collateral, business controls, and a new multi relationship client service arrangement.US Wealth Multi Relationship Client Lead -> US Wealth Segment lead partner representing Citigold and Citigold Private Client segments with internal product teams. Specifically unsecured lending products, proprietary/co-branded credit card product, MRC marketing, and the MRC value proposition team. Responsibility includes representing the voice of the wealth client, providing opportunities to improve client experience, and reduce friction/pain points.Citi Wealth Inside - Business line lead to create Citi Wealth Inside program that was designed to provide US based retail banking access to institutional partners abroad. The program supported equivalent consumer banking relationships with foreign institutions, focused primarily on affluent/HNW segments. Program soft launched with first partner, SMBC Trust Bank, in Oct'19. Ultimately it suffered due Covid-19 and was closed in Dec'20.

New York, New York, Us

Responsible for the development of business analysis relating to the Community Reinvestment Act lending and Limited English Proficiency borrower products. Maintaining sales team awareness of Citi Retail Bank marketing campaigns impacting Home Equity and Mortgage products. Supported the business team responsible for establishing outreach programs with our nonprofit organizations, which provide financial counseling and credit establishment with individuals preparing to purchase homes.

New York, New York, Us

Performed deep dive business analysis supported by large scale data analysis to determine root causes of business issues. Developed cost benefit analysis and solutions to those issues by networking with cross functional members of the mortgage business unit and its global function support teams. The most notable projects was the recommendation to reduce standard market rate locks by 15 days/12.5 bps on the bulk of our single family loans in order to return capital to the client, target Notice of Incomplete Application loans to reduce cycle time in order to improve turn times back to our clients, and a Citi Lean manager time study in order to make our operation management teams more efficient.

St. Louis, Missouri, Us

Assessed client credit process and identified pain points through analysis of 1.5M data points, pitched solution to reduce touches to 50+ leaders, ensuring a seamless client experience, was awarded best presentation from Boeing Center for Supply Chain Innovation.

Chesterfield, Missouri, Us

Developed internal business consulting plan on capital project expenditure into commodity trading market in the Midwest region, built a financial model showing revenue stream value of $207 million over the next decade from precise footprint.

Randolph Afb, Tx, Us

Managed operational project teams for the sourcing and deployment of aircraft support vehicles, cargo and personnel for disaster response, medical evacuation, and anti-terror operations, including the US response to Ebola in Africa, Hurricane Sandy response in NY, and 2010 Earthquake response in Haiti. Evaluated unit data from military business continuity plans to produce team selections for the support of the President of the United States for the burial of Nelson Mandela, ASEAN economic conferences, and Summit of the Americas. Organized subject matter expert teams to support international counter-drug missions and positioned them in South American and Southeast Asian nations to conduct strategic training with local government forces.

Randolph Afb, Tx, Us

Managed 7 junior technicians who performed repair, calibration, alignment, and modification of command and control equipment installed aboard four Boeing 747-200 aircraft valued at a combined $3.4B. Performed in over 30 nuclear alert missions in support of the National Command Authority, Federal Emergency Management Agency, and the Secretary of Defense. Managed Data Integrity Program for 23 technicians; reviewed, corrected, and approved all Integrated Maintenance Data System entries for four aircraft and two assigned communication test modules.

Randolph Afb, Tx, Us

Performed postal sorting and loading duties in support of 33,000 Army and US government contract personnel in Iraq. Maintained US Postal Services' Casualty Notification Services for eight displaced military bases. Processed over 20,000 pieces of mail dislocated in the postal system, and redirected it towards proper destination. Responsible for the daily delivery of 25,000 copies of Stars and Stripes.

Master Of Business Administration (Mba), Finance And Operations (Full-Time)

Bachelor Of Science (B.S.), Systems And Network Administration

Associate Of Arts And Sciences (A.A.S.), Avionics Systems Technology