Jon Allen Email & Phone Number

Las Vegas, Nevada, United States

Responsible for the Microsoft Stack including Endpoint management, azure active directory and the full 365 suite including Exchange and SharePoint. Responsible for mentoring and training desktop support techs into our future leaders. Also responsible for terrible jokes, although I’m pretty sure that’s just a perk.

Las Vegas, Nevada, United States

Internal promotion to parent company expanding to National team. Responsibilities include:IT Operations Manager for Desktop Support in Las Vegas, NV.Windows Systems Manager overseeing O365, SCCM, Active Directory etc. over multiple domains

Las Vegas, Nevada Area

Supervised day to day operations of 6 person Operations team including 2 Systems Administrators and 4 Desktop techniciansPerformed by-weekly Operations team meetings and individual one on ones for Operations teamAssisted Architects team regularly with Windows server setup needs and deployments of new products including design and implementationSetup, deployed and continually upgrading SCCM Current Branch to over 1000 workstations and servers.Built out standardized image for Windows 7 across the enterpriseBuilt out and standardized image for use in VMWare Templates with Server 2012r2 and 2016Standardized software deployments from multiple Healthcare vendors across many job roles for both Windows 7 and 10Designed and deployed Microsoft System Center Orchestrator runbooks to automate recurring jobs across departmentsRedesigned VEEAM backup strategy to perform in a smaller backup window and provide scalabilityAutomated On- and Off-boarding Active Directory & Exchange needs via Powershell for all job rolesSetup continuing automated processes for Active Directory cleanupMaintained and Upgraded Exchange 2010 Setup and deployed fully automated patching processes for Windows 10 via SCCMReplaced many aged servers with modern counterparts including application servers, domain controllers and file serversCompletely redesigned existing group policies with Windows 7, worked closely with Security team to adhere to Microsoft's Windows 10 baselines with Windows 10 releaseWorked closely with vendors for break / fix, upgrades, future state and architecture documentationTrained Engineering, Helpdesk and Service Desk Teams to use System Center Configuration Manager as primary tool for remote assistance for end usersActing as level 3 support for break / fix and bug issues with Vendor productsSupervised rollout of Windows 10 to Enterprise environment

Las Vegas, Nevada Area

• Planned and delivered domain migrations, deployments and upgrades for two AT&T datacenters with hundreds of systems, including blade, VM, telephony, Unix, and Storage (NetApp) systems supporting 7K internal users as part of a seven-member IT and developer support team. • Resolved 100 internal tier-3 desktop support and twenty server support tickets per week for 7K staff.• Provided support for Active Directory account issues, server shares issues, malfunctioning SCCM deployments, and imaging deployment.• Maintained twenty print, file sharing, connectivity, DNS, DHCP, Active Directory, and LDAP servers running Windows Server 2003/2008, and performed break fixes as needed.• Maintained, stress-tested, and deployed in house programs, including MS Excel touch screen plugins. • Reduced outages and improved performance of a fifteen year old predictive dialer system at two different locations by removing unnecessary code and setting up documentation to enable code rollback, increasing sales productivity to 90% uptime.• Automated common fixes using Batch scripting, including a 45-minute Excel file corruption fix procedure

Las Vegas, Nevada Area

• Opened five sales offices and supported over 300 outside and telephone sales staff across six states as part of a three-person IT support team. • Conducted initial and on-going training for hundreds of staff during three weekly 25-member classes.• Resolved eight daily IT tickets for mobile devices, printers, desktops, laptops, tablets, phones, and servers. • Performed break fixes for Blackberry mobile OS connectivity issues by remotely diagnosing local hardware and network issues, providing setup walkthroughs, and troubleshooting mobile email issues. • Built and moved eight offices with up to fifty onsite users each and brought them back online within the given time frame with a 100% completion rate. • Maintained a predictive dialer and PBX system.• Setup and maintained twenty full time production servers, including DC’s, file and print servers, and SQL and dialer systems running Windows Server 2003 R2. • Maintained Active Directory and file server permissions as well as tape backup system for file servers. • Setup and configured DHCP scopes and deployed VoIP systems in 28 offices.• Oversaw a security database for six offices running SQL over the WAN on Windows XP, which included managing initial setup and ongoing maintenance for network printers, desktops and laptops.• Managed user-facing testing and the deployment of three in house program new releases. • Earned the “Service Leader Monthly Award” in November and December 2008.• Earned the annual “Service Excellence Award” in 2008 out of 2.5K employees, the only-time an IT staff member has received the award to date.

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Las Vegas, Nevada Area