Jonathan Shearer Email & Phone Number

United States

As a Manager of Talent Development, I am responsible for enhancing and developing training courses that cater to diverse learning styles across multiple lines of business, developing a team of trainers and facilitators, and successfully implementing remote training processes.

Myrtle Beach, South Carolina, United States

As the Assistant Manager of Contact Center Operations (AMCCO) I am responsible for developing all staff direct reports. I am also responsible for multiple facets of the Contact Center Operation across all shifts. I am directly responsible for Client and Account Team communications from the Operations team. Additionally I assist the Manager of Contact.

Myrtle Beach, South Carolina, United States

As the Senior Team Leader, I was responsible for the development of a team of agents and staff members while attaining best in class KPI results. I utilized my expertise to take lead on staff development within the branch. I lead teams of up to 35 members from new hires to veterans while assisting the Assistant Manager and Manager in the operations.

Erie, Pennsylvania, United States

As a Team Leader II, I managed a team of up to 35 members working on multiple lines of business to achieve client expectations. I was tasked with leading meetings, communicating with clients, and mentoring new staff members. I also implemented new processes to improve employee efficiency, effectiveness, and job satisfaction.

Erie, Pennsylvania, United States

As a coach I was responsible for developing, coaching, and managing a team of up to 25 sales agents. I also assisted as an instructor in new hire trainings. I was tasked with launching a new product on an ongoing line of business and regularly communicated directly with the client.

Erie, Pennsylvania, United States

As a teleservice representative I was responsible for fielding inbound and outbound calls for a facet of clients which includes several industries; Health Care (ACA and Medicare), Financial Services, Customer Service, Sales, Appointment Setting, Client/Customer Retention, and Customer Surveys.