Jonathan Shearer Email & Phone Number

United States

As a Manager of Talent Development, I am responsible for enhancing and developing training courses that cater to diverse learning styles across multiple lines of business, developing a team of trainers and facilitators, and successfully implementing remote training processes.

Myrtle Beach, South Carolina, United States

As the Assistant Manager of Contact Center Operations (AMCCO) I am responsible for developing all staff direct reports. I am also responsible for multiple facets of the Contact Center Operation across all shifts. I am directly responsible for Client and Account Team communications from the Operations team. Additionally I assist the Manager of Contact Center Operations (MCCO) in achieving the Contact Center, Divisional, Corporate, and Client goals and objectives.

Myrtle Beach, South Carolina, United States

As the Senior Team Leader, I was responsible for the development of a team of agents and staff members while attaining best in class KPI results. I utilized my expertise to take lead on staff development within the branch. I lead teams of up to 35 members from new hires to veterans while assisting the Assistant Manager and Manager in the operations management of remote and hybrid work branches.

Erie, Pennsylvania, United States

As a Team Leader II, I managed a team of up to 35 members working on multiple lines of business to achieve client expectations. I was tasked with leading meetings, communicating with clients, and mentoring new staff members. I also implemented new processes to improve employee efficiency, effectiveness, and job satisfaction.

Erie, Pennsylvania, United States

As a coach I was responsible for developing, coaching, and managing a team of up to 25 sales agents. I also assisted as an instructor in new hire trainings. I was tasked with launching a new product on an ongoing line of business and regularly communicated directly with the client.

Erie, Pennsylvania, United States

As a teleservice representative I was responsible for fielding inbound and outbound calls for a facet of clients which includes several industries; Health Care (ACA and Medicare), Financial Services, Customer Service, Sales, Appointment Setting, Client/Customer Retention, and Customer Surveys.