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Jonathan Skewes is listed as Senior Manager-Agent Onboarding and Enterprise Engagement at Macy's Credit and Customer Services, based in Largo, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Skewes.
Jonathan Skewes previously worked as Big Ticket Resolution Specialist Manager at Macy'S Credit And Customer Services and Omni-Channel Specialist Operations Executive at Macy'S Credit And Customer Services. Jonathan Skewes holds Microsfot Excel 2019 Certificate from Penn Foster.
Proven leader in enterprise engagement and wellness initiatives, with a strong focus on diversity, equity, and inclusion. Experienced in providing comprehensive support, guidance, and oversight to Colleague Resource Groups (CRGs), ensuring their success and alignment with organizational goals. Dedicated to driving a positive organizational culture and fostering a welcoming environment for new hires.
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Greater Tampa Bay Area
Overseeing building facilities and administrationFostering an engaging company culture through various events and activities for our work at home and onsite colleagues Lead and support Employee Resource Groups to ensure each group is set up for success
Clearwater, Florida, United States
Direct partnership with Supply Chain and VendorsDe-escalation of Presidential and delivery escalated concerns Create & analyze reporting on Purchase Order Delays Implement enhancements on Customer touch points and internal systemsOn-going colleague training and talent development
Clearwater, Florida
Coach to improve efficiencyTrain and Develop TalentMonitor productivity through Avaya and AspectPartnership with Warehouses to ensure proper deliveryWork to improve back line and supply chain processesInterview new hires and promote employee engagement
Clearwater, Fl
Provide on-going support for escalated credit inquires through emails, calls, and store visitsProactively identify potential risks and implement contingency plansFoster store / credit loyalty through effective communication and onsite visitsManage and plan various pilots to assist with the increase of customer retentionWork to align the Stores team and the Credit teamOversee escalated issues for over 700 store locations
Clearwater, Fl
Manage a team of 40+ agentsAuthorize sales transactions at point of saleWork with various Fine Jewelry and Big Ticket teamsHandle escalated callsImproved various process to increase efficiency and tracking
Clearwater, Fl
Managed a team of 45+ AssociatesDrive performance and penetration ratesCoach to improve effectivenessAnalyze consumer Credit Bureaus to extend creditAnalyze and evaluate consumer ability to repay
Clearwater, Fl
Successfully lead and coach a team of up to 20 associatesHandle escalated collections callsNegotiate balances and payment methodsAdhere and enforce legal collections policies and procedures
Clearwater, Fl
Negotiate balances and payment methodsAdhere to legal collections policies and proceduresEducate consumers on various policies/procedures
Microsoft Excel Certification Demonstrate computer and information literacy Demonstrate job-specific technical and professional skills.
Aligning Employee Performance with Organizational Goals Countering Bias in the Workplace Fostering a Coaching Culture Active Listening.
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Jonathan Skewes works for Macy's Credit and Customer Services.
Jonathan Skewes is listed as Senior Manager-Agent Onboarding and Enterprise Engagement at Macy's Credit and Customer Services.
Jonathan Skewes is based in Largo, Florida, United States while working with Macy's Credit and Customer Services.
Jonathan Skewes has worked for Macy'S Credit And Customer Services.
You can use AeroLeads to view verified contact signals for Jonathan Skewes at Macy's Credit and Customer Services, including work email, phone, and LinkedIn data when available.
Jonathan Skewes holds Microsfot Excel 2019 Certificate from Penn Foster.
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