Jonathan Steele, Mba Email & Phone Number

Toronto, Ontario, Canada

• Lead and inspire our rapidly growing partner team
• Develop and implement strategy to discover new partners and work with them collaboratively to grow Vena’s customer base
• Refine our operation to maximize impact and efficiency

Toronto, Ontario, Canada

• Responsible for the delivery of cutting-edge customer lifecycle transformation programs that enable our clients to achieve their customer success strategy
• Assist some of the largest technology brands in the world to optimize their Customer Success function and drive maximum retention and expansion
• Subject matter expert in SaaS, I oversee road mapping, design, and implementation of best-in-class organizational structures, technologies, and operational models

Toronto, Ontario, Canada

• Enabled and empowered Vena's partner network ensuring mutual success through business growth
• Built and executed an inclusive sales plan that ensures quota targets are met and exceeded
• Worked with leadership to evolve and develop our partner program, making sure Vena continue to led the industry with a best-in-class program

Toronto, Canada Area

• Managed our relationships with enterprise clients ensuring they are absolutely satisfied while driving optimal value from the Vena solution
• Expanded our business within my portfolio through a consultative selling approach
• Contributed to our broader strategy on engaging, and working with a growing partner network

Toronto, Canada Area

• Brought industry-leading customer engagement technology to the banking and financial services sector
• Owned the US West and Canada territories prospecting and closing business with some of the largest financial services brands in the world

Toronto, Ontario, Canada

• Managed our relationship with a select group of enterprises across North America
• Successfully drove high satisfaction and created growth by finding opportunities for deeper partnerships
• Total value of portfolio approximately $10 million per year in revenue

Toronto, Canada Area

• Aligned our solutions and drove value by creating a holistic customer experience for some of world’s largest consumer brands
• Managed our current client relationships, ensuring we were continuously delivering on complete customer satisfaction
• Grew our net new business through RFP response and prospecting
• Built the sales organization covering North America, Asia and Europe

Markham, Ontario

• Led account-based teams to serve our clients with an emphasis on customer leadership
• Provided mentorship and career guidance to junior staff to help them achieve their goals
• Managed a select group of clients with a total business portfolio in excess of $6 million per year
• Primary owner and negotiator for multi-year agreements and contracts
• Executed plans that contributed to maximum client satisfaction and ensured continuous business growth

Toronto, Canada Area

• Managed a team in multiple countries creating an inclusive environment across borders
• Managed a portfolio of clients around the globe by acting as a strategic advisor
• Responsible for the management of $1 million in recurring revenue
• Worked cross functionally within Vision Critical to ensure seamless collaboration
• Collaborated with clients to develop clear business objectives for their customer insight programs
• Identified and cultivated new business opportunities with existing clients using a consultative approach

• Mentored a team of account managers that provided consulting and support to global brands
• Led with a firm belief that through putting my team first they would intern put the customer first
• Delivered services that maximized product adoption and delivered 90%+ client satisfaction scores

• Managed a broad portfolio of clients that range in focus including media, retail and B2B
• Assisted them in developing and managing proprietary panels for their market research needs
• Developed and deployed Vision Critical’s first Customer Satisfaction study focused on panel setups

Toronto, ON

• Coordinated response to each request for proposal
• Managed all project logistics for each contract
• Assembled and prepared qualitative market research data

Inside Sales Representative managing client accounts in the mutual fund and financial services market.

Managed and developed customer accounts within the Pulp and Paper Industry. Nalco provides process chemicals and advanced technologies to all water based companies.

• Refined role of sales force to focus more of their time on increasing sales volume through stronger execution of the marketing plan
• Developed new data acquisition and reporting to optimize the role of sales associates
• Developed and delivered training for the new roles handed over to store level bakers

Mba, Strategic Management And Economics

Masters of Business Administration, Strategic Management and Economics

Principles Of Marketing Research Certificate, Marketing Research, Pass

Certificate in Market Research

Bsc, Chemical Engineering

Bachelor of Science, Chemical Engineering

Ba, Philosophy

Bachelor of Arts, Philosophy

Certificate, Ethics, 4.0

The study of ethics is incredibly practical to daily life, both professional and private. The certificate will provide me with relevant.