Jonathan Stone Email and Phone Number
Lindon, UT, US
Jonathan Stone's Location
Provo, Utah, United States, United States
Jonathan Stone's Contact Details
Jonathan Stone work email
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Jonathan Stone personal email
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Jonathan Stone phone numbers
About Jonathan Stone
I help enterprises transform their Customer, Employee, Brand, and Product experiences. If you're passionate about Experience Management (XM), reach out - we're hiring for Professional Services!Qualtrics: Where impact meets opportunityWe believe in making it simple for our customers to capture the data they need to do their job better—whether they’re focused on customer, market, employee, or academic insights. We’re always on the lookout for top-notch innovators to help us create stronger products and better solutions for our customers.
Jonathan Stone's Current Company Details
Jonathan Stone Work Experience Details
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Founder And Principal ConsultantStoneridge Strategy LlcLindon, Ut, Us
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Senior Vice President Of Global Professional & Partner ServicesQualtrics Jan 2021 - PresentProvo, Ut And Seattle, Wa, UsLead global professional services for all of Qualtrics' product lines (Customer, Employee, and Strategy & Research), including technology and advisory services. Services pre-sales. Enablement & support of services partners. -
Svp & Global Head Of Customer Professional ServicesQualtrics Jun 2020 - Jan 2021Provo, Ut And Seattle, Wa, UsLed global professional services for Qualtrics' Customer-focused product lines (CustomerXM, BrandXM, ProductXM, and Research Services), including technology, advisory, market research, and analytics services.
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Vp Of Cx Professional Services, AmericasQualtrics Jan 2018 - Jun 2020Provo, Ut And Seattle, Wa, UsLed delivery services for Qualtrics' Customer Experience (CX) solution for North and South America, including:• Client and Program Management of all delivery services (consulting, configuration, custom engineering)• CX Consulting on program design & methodology• Technology Consulting for implementation, integration, and configuration• Pre-sales scoping of services and solution architecture• Training & enablement of Delivery Partners in the Qualtrics Partner Network• Design & development of Qualtrics XM Solutions - industry-specific, expert-designed standardized CX Programs
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Vp Of Implementation, AmericasQualtrics Sep 2016 - Jan 2018Provo, Ut And Seattle, Wa, UsLed Implementation function for Customer Experience (CX) and Employee Experience (EX)
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Senior Director, Head Of Home Equity Customer Experience, Quality, Digital Ops & Ops ExcellenceCapital One Nov 2015 - Sep 2016Mclean, Va, Us• Lead diverse organization of 85+ responsible for Home Equity customer experience, operational improvement, digital product management, Quality Assurance, and Post-Closing operations• Significantly increased customer satisfaction, driving Net Promoter Score up 15 points through process improvements, establishment of standard and training for customer-facing associates, and the creation of a customer-focused culture• Doubled processing team productivity in two test teams within 6 months through a combination of lean operating principles and process innovation, including the introduction of analytically-driven smart process flow• Delivered new dynamic Home Equity web application that substantially improved customer experience by providing interactive product selection and instant counter-offers, improving underwriting and processing productivity• Reduced defect rate by over 50% by setting a clear, consistent bar and establishing a closed-loop feedback process to address root causes of defects upstream -
Senior Business Director, Home Loans Marketing & AnalysisCapital One Jun 2013 - Nov 2015Mclean, Va, Us• Led cross-functional Home Loans Strategy team of analysts and project managers• Created disciplined, rigorous, and ongoing forecasting & governance process that played a crucial role in driving 70% year-over-year originations growth by setting clear targets, evaluating and prioritizing potential sales & marketing initiatives, and measuring impact• Led a transformation in the way Marketing & Analysis team operated to speed up planning & delivery timelines to get ideas into market faster by using cross-functional pods; increased team’s rating of “It’s easy to get things done” by 33 points• Developed key strategic communications, including quarterly CEO business reviews• Led key strategic projects, including the design of a streamlined mortgage product, definition of a jumbo mortgage strategy, and competitive benchmarking• Led transformation of the data and reporting environment to improve data accessibility and quality, including the creation of self-service and automated tools that previously took weeks to develop manually• Led process excellence program within Home Loans Marketing & Analysis, reducing the resolution time for identified process failures from months to weeks
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Corporate Strategy DirectorJcpenney Feb 2011 - Jun 2013Plano, Texas, Us• Led cross-functional team in development and testing of company pricing strategytailored to both brick & mortar and .com, informed by customer research, analysis of elasticity & promotional lift, and price testing. Identified opportunity of 100+ bps margin, 5% profit, and 2% sales validated through store testing.• Led store labor cost reduction diagnostic and competitive benchmarking, identifying $200-300M in labor savings through management restructuring, staffing model changes, process efficiencies, and workload reduction.• Developed, implemented, and led team of 4 in comprehensive and rigorous approach to evaluating over 40 potential new brand concepts, food-and-beverage offerings, services, and other partnerships. Evaluated cash flow impact, operational implications, and long-term strategic alignment. Partnered with business unit leaders to restructure concepts and presented recommendations to leadership team (CEO, COO, CFO, Chief Merchant).• Directly negotiated/supported negotiation of financial terms for more than a dozen complex new vendor partnerships, including establishment of financial targets, royalty and other payment rates, and cost sharing. -
Engagement ManagerMckinsey & Company Jul 2007 - Jan 2011UsOperations• Led end-to-end drugstore promotional execution & availability effort identifying $100M+ sales opportunity in improved forecasting, ordering, and vendor collaboration.• Reduced department store labor costs by over $20M while improving in-stock levels & merchandising consistency through lean transformation of restocking process across 1000+ stores, including training & performance management.• Created 5-year multi-channel supply chain strategy for department store to improve inventory deployment and support new approaches to serve customer.• Developed more efficient capital investment process for Fortune 500 industrial company to capture over $20M in annual savings.• Analyzed staffing operations for airline, developing long-term labor strategy to reduce cost by 10% while increasing employee satisfaction.Retail Pricing, Promotions, and Marketing• Led apparel promotional effectiveness initiative identifying 1% sales & 2% margin opportunity through use of data-driven approach to planning mix of promotional categories, items, and tactics.• Led apparel clearance strategy/markdown management initiative that increased clearance gross margin by 600-1200 bps with improved sell-through & customer satisfaction, delivering over $100M incremental gross profit in the first year.• Improved department store's customer value perception, combining quantitative & qualitative consumer research with purchase analytics to inform changes to assortment, merchandising, pricing, marketing, promotions, and in-store experience. -
Software EngineerExxonmobil 2002 - 2005UsCoordinated efforts of multiple cross-functional teams in ongoing development of $6MM software for 3-D subsurface visualization, delivering planned features on schedule. Identified opportunity to significantly improve development process and secured management approval despite resistance, increasing team productivity by 50%. Evaluated potential product features by interviewing clients and subject matter experts, transforming an ambiguous product proposal into detailed specifications.
Jonathan Stone Skills
Customer Experience Management
Business Process Improvement
Business Operations
Supply Chain
Retail
Financial Modeling
Segmentation
Strategy
Business Strategy
Competitive Analysis
Management Consulting
Analytics
Pricing Strategy
Strategic Planning
Project Planning
Forecasting
Marketing
Marketing Strategy
Performance Management
Customer Experience
Cross Functional Team Leadership
Management
Customer Experience Transformation
Customer Experience Design
Customer Experience Analysis
Customer Experience Consulting
Jonathan Stone Education Details
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Brigham Young UniversityDual Major: Computer Science And History -
University Of Michigan - Stephen M. Ross School Of BusinessCorporate Strategy
Frequently Asked Questions about Jonathan Stone
What company does Jonathan Stone work for?
Jonathan Stone works for Stoneridge Strategy Llc
What is Jonathan Stone's role at the current company?
Jonathan Stone's current role is Founder and Principal Consultant.
What is Jonathan Stone's email address?
Jonathan Stone's email address is jo****@****ics.com
What is Jonathan Stone's direct phone number?
Jonathan Stone's direct phone number is +181733*****
What schools did Jonathan Stone attend?
Jonathan Stone attended Brigham Young University, University Of Michigan - Stephen M. Ross School Of Business.
What skills is Jonathan Stone known for?
Jonathan Stone has skills like Customer Experience Management, Business Process Improvement, Business Operations, Supply Chain, Retail, Financial Modeling, Segmentation, Strategy, Business Strategy, Competitive Analysis, Management Consulting, Analytics.
Who are Jonathan Stone's colleagues?
Jonathan Stone's colleagues are Bart Wood, Emily Tu, Jacob Metcalf, Lana Liu, Alexander Aiello, Nick Edds, Kathryn Fontano.
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