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Directed sales for the North America. Responsible for all retail, B2B and EDU revenue, channel marketing activities, sales strategies, sales operations, indirect channel activities and selling resources.

Responsible for sales strategies, coordinating marketing, and the planning and directing of all sales activities and selling resources for specific strategic US accounts in the indirect channel of the music industry.

Planned and directed sales strategies, channel marketing, and all sales activities and selling resources for top strategic accounts in the US indirect channel. Drove sales growth and promotional actives, developed new opportunities, ensured satisfaction, and maintained positive ongoing relationships. Forecast monthly retail channel sales performance for supply chain planning and partner inventories.• Executed strategic sales, market development, and product launch initiatives for 17 new products.• Actively managed over $10 million of partner inventory and purchase orders.• Successfully renegotiated margins down 3-5 points for 4 established products.• Transformed status from questioned vendor to trusted partner with major retailer.• Led successful implementation of custom, exclusive POS product displays in top 20 US retail stores.

Cultivated and strengthened client relationships within strategic accounts in retail and automotive industries. Managed $13 million book of business. Served as lead trainer for new employee orientation. Lead account team tactical operations, including identification of new revenue opportunities, expansion of sales in existing accounts, execution of campaign delivery, and data-driven consultation to improve efficacy of client’s advertising program.• Played key role in Microsoft attaining trusted partner status with 3 strategic accounts.• Grew strategic accounts’ combined revenue 93% from $4.5 million to $9.5 million over 3 years.• Achieved or surpassed quota for 3 consecutive years.• Grew account base revenue 65% year-over-year.

Administrated Microsoft-U.S. sales compensation plans. Performed and reported attainment calculations. Authorized $15+ million in bonuses to 300+ sales employees. Traveled abroad to train Microsoft international headquarters staff on process, systems, business rules, and best practices for administering sales plans. • Directed migration of Microsoft-U.S. sales compensation administration to company-wide systems. • Enhanced efficiency of incentive process by overseeing compensation administration compliance.• Increased payout accuracy from 85% to 99% through process implementation and alignment to company-wide systems.• Developed compensation yearly accrual forecast model, resulting in variance to actuals payouts of 5% or less each year.

Supported 17 subsidiaries in Asia, Africa, Europe, Middle East, and Latin America. Liaised between IT and business staff to enforce sales compensation business rules, requirements, and policies. Solicited improvements regarding worldwide compensation tools. Traveled to Europe/Middle East headquarters to provide guidance and counsel regarding payout process for software sales.• Presented plan concepts, best practices, and system demonstrations to 50+ financial compensation analysts worldwide. Developed training content.• Ensured region-wide consistency and accuracy in assignment of participants to plan, compensation calculations, revenue and quota adjustments, and payout calculations for 1,800 sales employees.• Drove research and defined business requirements to facilitate development of internal global HR compensation data feed and internal global compensation reporting tool.

Managed development of 2 World Wide compensation systems, including but not limited to: gathering requirements, functional specification, data and system analysis, and management of development resources. Provided training content and lead user acceptance training and system demonstrations for 40+ Financial Compensation Analysts world wide.Key Achievements • Delivered company wide Incentive Plan Participation document tracking system on time, in scope, and under budget by 15%.

Coordinated sales compensation payout process for 45 subsidiaries worldwide. Conducted daily team meetings, including IT support staff, Sales Incentives Dept. staff, and regional compensation Analysts.• Increased audit accuracy by 80% and improved process efficiency of Plan Participation Agreements by driving end-to-end creation of World Wide system, including gathering requirements, functional specification, data and system analysis, and managing development resources.• Received “Baton Award” for excellence in teamwork.

Analysis and metrics of optimal sales role blend per country World Wide. Delivered findings to upper management.

Managed clients accounts up to $8 Million. Placed daily trades and reconciled transactions with brokerage firms. Developed 2 database solutions to facilitate improved production of documentation for 90+ clients.

Planned and took hiatus. Backpacked through 30 countries. Expanded global perspective and cultural understanding. Gained basic language proficiency in Brazilian Portuguese and Spanish.

Managed, trained, evaluated, and developed 22 business and technical support representatives. Performed work load analysis and balancing. Created weekly role-reversal training program between Distribution Center and Customer Service Departments to facilitate cross learning and improve cross team engagement. • Earned “Just Do It” award for increasing 600-member Service Department’s email efficiency more than 10% by developing and launching best practice website.