Mircea Cretu Email & Phone Number

Iaşi, Romania

• Having daily meetings or demos to showcase the Office Timeline software tool, answering to questions and helping create sales offers that are suitable for the customer.• Managing several mail inboxes, replying to customer questions and concerns, helping with basic troubleshooting.• Monthly reporting on different metrics.• Logging in sales leads, tracking and following up in order to drive revenue.

Iaşi, Romania

• Building Business Cases and performing Margin Validation exercises for new deals• Interrogating contract P&L’s, ensuring accuracy in the revenue and costs• Providing support and analysis for commercial reviews• Working closely with finance teams to ensure contracts are accounted for accurately• Offering support to Delivery in any bespoke query they might have• Supporting one-off projects as required by the business in relation to improving processes and business performance• Investigating and resolving discrepancies in data through to source

Portsmouth, England, United Kingdom

• Provided exceptional levels of customer service to over 10,000 customers both corporate and private (school runs, airport runs, special needs and disabled).• 2 and a half years with no outstanding incidents.• Diffused several tensed situations and avoided further escalation.

Iasi County, Romania

• Successfully managed the Large Enterprise Operations account for Johnson & Johnson (over 20 countries and 2100 devices – for Europe, Middle East and Africa)• Responsible for the effective co-ordination of external / internal queries / escalations• Support of asset management database to agreed data quality levels• Responsible for coordinating end to end MACD processes - Move Add Change Delete- Liaise between customer and Xerox Supply Chain and logistics teams.• Service Improvement Planning including Root Cause Analysis• Coordinate and gather Financial data for monthly billing reconciliation• Contribute to the P&L performance through cost control and innovation• Provide necessary support for contract change management• Maintain customer relationships

Iasi County, Romania

• Managed over 8,000 incidents of varied severities and urgencies never missing the service level agreement.• Created engineers daily job queues, checked parts stocks in local SCC stores and in engineer personal car stock to ensure high cost efficiency, low travel distances and travel time.• Delivered an exceptional level of service to each customer by listening to concerns and reacting based on where their dissatisfaction was.

Iasi County, Romania

Insurance salesman. Leader of a sales team. Developer of business relationships and supervisor of outstanding customer service.

Following leads and closing investment opportunities and business plan deals with customers from Western and Northern Europe.Online sales and marketing assistance.

Iasi County, Romania

I was part of the Sales Team for AIESEC Iasi for 3 years. During this time I organized the sales campaign necessary for the National Congress 2007 (together with the Organizing Committee Vice President for Sales - Bordiniuc Daniel). It was a great experience from which I've learned many things. It made me a more responsible and confident person (and at the same time I made many friends).