Jonathan Troutman Email & Phone Number

Handled multiple vehicle accident claim investigations.• Investigated 1st and 3rd party claims that require complex coverage and liability investigations.• Communicated with involved parties and negotiated appropriate settlements with claimants, insureds, and attorneys within approved payment authority.• Ensured completion of appraisals and determined accident-related damages.• Recognized and resolved minor injury exposures.

• Evaluated and investigated policy coverage, liability and damages in a timely manner while following a set of general claims and statutory guidelines.• Conducted thorough investigations including obtaining necessary documents and forms from claimants and insureds, conducting recorded statements.• Communicated with involved parties and negotiated appropriate settlements with claimants, insureds, and attorneys within approved payment authority.• Closing percentage expected to be at 98% at the end of the year and I exceeded the goal with 106.3% which was the highest on my team.

Tampa, Florida, United States

• Managed between 300-500 calls a month while maintaining highest standards of call quality and service.• Identified and collected evidence and determined its value to a specific claim.• Established initial reserves for all potential exposures and adjust as appropriate throughout the claim.• Coordinated with insured's, claimants, repair facilities, rental car companies for timely completion of auto repair to conclude claim.• Established and maintain appropriate management of assigned inventory following company guidelines.• Referred files appropriately based on suspicious facts of loss, damages, or where subrogation potential was evident.

Tampa, Florida, United States

• Met and exceeded quarterly/yearly goals.• Identified issues and communicated solutions and steps to customers, pharmacies and physicians with prescription orders and reorders.• Enrolled 20+ patients per month into the home delivery program. One of the top enrollment specialists within the department.• Demonstrated knowledge and expertise in eligibility, enrollment and program specifications of the Workers Compensation insurance industry.• Documented all required information in the appropriate software and preparing the necessary follow-up internal & external communication.

Tampa, Florida, United States

• Filed 30+ auto and homeowner claims per day while applying the appropriate exposures.• Reviewed coverages carefully to ensure that insured had that appropriate coverage for what was being reported.• Gained extensive knowledge about the auto and homeowner insurance industry which allowed me to assist with training the new hires.• One of the top claim reps in the department- promoted to file paper claims after 3 months due to my ability to work and learn fast.

Tampa/St. Petersburg, Florida Area

While working at Walmart as an Overnight Stocker I was required to receive and direct products that came into the store on a daily basis. I also worked well under general supervision as I stocked the shelves throughout the night and accompanied customers with finding products within the store.