Jonathan Vergara Email & Phone Number

✅ Collaborated with business owners, multiple suppliers, transport providers, and fuel station providers to gather requirements and develop high-quality business system specifications and user stories.✅ Implemented WOMPI Software to address customer pain points on payment tracking, resulting in a 70% improvement in payment accuracy and overall customer satisfaction scores.✅ Led the automation project from concept to final delivery, transitioning from manual handling of payments to Excel-based processing.✅ Analyzed real-time route data using SQL and Advanced Excel, implementing optimized route planning protocols.✅ Managed revenue and cost databases, cleansing and visualizing trends, leading to a 7% increase in forecast accuracy and better decision-making.

Adelaide, South Australia, Australia

✅ Conducted comprehensive requirement gathering sessions through workshops and interviews, effectively translating stakeholder needs into functional specifications to enhance invoice processing methods and system interfaces.✅ Implemented LucidChart process maps throughout project lifecycles, identifying development bottlenecks and eliminating redundant processes.✅ Developed an Excel dashboard providing insights on project tasks, monthly issues, and development time.✅ Identified and rectified inconsistencies in JIRA ticket allocation.✅ Automated JIRA dashboard data retrieval, and streamlining release management processes, improving overall efficiency.

Bogotá, Colombia

✅ Established and measured KPIs for the Planning and Management Department, identifying areas for improvement and optimizing workflow to enhance operational efficiency.✅ Consolidated volumetric data from the Petroleum Database to prepare periodic reports, providing valuable management insights for informed decision-making.✅ Facilitated communication and scheduling by arranging meetings between company departments, fostering collaboration, and building effective relationships.✅ Implemented process improvements to streamline data collection and reporting procedures, resulting in increased accuracy and timeliness of reports.✅ Conducted regular performance reviews and provided recommendations for training and development to ensure continuous improvement and employee growth.

Master Of Information Technology, Information Technology, Master Of Information Technology

Certificate Iv, Business, Certificate Iv In Business

Bachelor Of Commerce - Bcom