• Coordinated webMethods v10.11 upgrade in GCP: Automated installation and configuration through command central composite templates (Universal Messaging, Integration Server, MFT, MWS).• Led Universal Messaging High Availability Proof of concept in Active/Passive mode.• Automations: webMethods Package deployment through Jenkins, Bitbucket, Apache Ant. SQL DB objects deployments. PowerShell scripts for connectivity tests, log files cleanup, VM Process ID diagnostic data generation.• Administration and Monitoring of webMethods products.• Created and maintained knowledge base articles runbooks, troubleshooting techniques and post-mortem documents.• Mentored junior support team member on various production support activities – deployments CI/CD through Jenkins, maintenance.

• Lead operational support for B2B Gateway’s & ESB in Enterprise Integration (EI) space.• Administration and Monitoring of webMethods suite of products.• Lead webMethods v10.11 upgrades including other software products & tools in Enterprise Integration space.• Mentor junior support team member on various production support activities – deployments CI/CD through Jenkins, maintenance, create & maintain runbooks, troubleshooting techniques and root cause analysis.• Support Real time and Batch transactions.• Monitoring setup via Splunk alerts, dashboards.

✔ Automated webMethods v10.7 In-Place upgrade: installation and configuration through SAG Command Central stacks✔ Implemented and automated webMethods patching strategy across +200 servers with zero incidents.✔ Leaded webMethods Disaster Recovery 2020-2021 Infra Strategy and Planning.✔ Prepared and updated the webMethods Business Continuity Plan.✔ Supported and created the Implementation plan for multiple JDBC Driver upgrades with zero incidents.✔ Developed automation scripts: webMethods UM runtime storage monitor, JDBC, and MQ aliases connection reports.✔ L3 support. SLA compliant.✔ Created and Implemented KT plan for new team members.✔ Supported webMethods v10.1 upgrade.✔ Participated in 2019 Disaster Recovery rehearsal.✔ webMethods audit controls and processes.✔ Implemented webMethods Legacy servers decommission process.✔ webMethods monitoring setup via Splunk Dashboards and alerts.✔ Created Standard Operation Process documents for different webMethods activities

Installation, administration, tuning and day to day maintenance of various webMethods/SAG components systems and work with other infrastructure, support teams to resolve system related production issues and coordinate code migration and patch deployments. Working with Development, Solutions and other Infrastructure Services teams, deliver an infrastructure solution that is technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution, hands-on build-out and configuration of the infrastructure, as well as project management skills ensuring projects are delivered within scope and on-time.Middleware support (Troubleshooting, E2E Diagnosis, Resolution in Network, DBA, Filesystems, JDBC, SAP adapters). Worked with Jenkins for deploying packages through webMethods Deployer.Key Contributions:✔ Drove on data retention project for all transactions received from backend, in order to accomplish SOX audit✔ Performed security communication protocols analysis for a correct performance and reliability data exchange with partners.✔ Involved in Kaizen projects to automate process and reducing time execution ✔ Worked in code cleanup activities for decommissioned flows through monthly reports, increased Servers performance due non required flows were removed.✔ Security: participated SGA Lean project to reduce time execution in customer IP’s addition Firewall for new projects with partners, reducing time by 60% in configuration and UAT steps.✔ Certificate handling renewal ✔ Annual testing in LDR and RDR, identified and promoted enhancements in plan and tests.✔ Participated in Migration version from Webmethods 8.2 to 9.5 and 9.5 to 9.12✔ Shell scripting

Provide technical software, hardware and network problem resolution to all computer end users.Update/Create IT documentation (procedures, how to, fix, workaround, end user manuals). Administrate the Payroll System.Provide first level support to Payroll system users and if necessary escalate to 2nd and 3rd level as appropriate. Generate weekly and monthly reports in Human payroll system as well as perform new needs of our customers.Key Contributions:✔ Directed Schedule backup data in NFS. ✔ Created Knowledge base for IT documentation (procedures, how to, fix, workaround, end user manuals).✔ Hardware and Windows OS update implemented.✔ Increase 50% of time response and reduce time resolution for incoming incidents through tickets system.✔ Maintained and updated the PC’s inventory for all the external sites✔ Troubleshooting: Rectified many issues by instituting best practices in system log analysis, backups, user account/permissions management and systems/software auditing, implemented remote access for external sites.

Migrate operating system from Windows 2000 to Windows XP. Backup and restore end users data. Software installation. Provide Technical support to end-users. Replace computer equipment. Perform hardware inventory database maintenance and reporting.