Jonathan Webber Email & Phone Number

United Kingdom

London, London, GB

Continued responsibilities of the Professional Services Director role (see previous role) plus additional responsibility for Professional Services Sales. Managing a number of sales directors focused on supporting Licence sales directors with the accompanying Professional Services implementation proposition. The team was also responsible for continued.

London, London, GB

Part of the SMT, responsible for a team of c120-140 Professional Services consultants across 2 regions, augmented by partner and contract resources. Made up of various practices - Project Management, Solution Architecture, Business Analysis and Development. Teams predominantly spread across Croatia, UK and India. Delivering cloud based projects in the.

London, London, GB

Various Consulting roles from Senior to Managing Consultant. Implementing transformational ‘quote to cash’ projects to predominantly Telco and Media customers in EMEA and the Americas. Implementing Salesforce CRM, often to new greenfield sites, covering Sales, Marketing and Service, alongside the various CloudSense CPQ (Configure, Price, Quote) and Order &.

London, London, GB

London, GB

Managed the implementation of a business wide transformation project of Salesforce.com CRM, Netsuite (Billing), Cast Iron (Integration layer) and Webcom CPQ. A systems refresh covering all aspects of the business including Sales & Marketing, Product Management & Pricing Catalogue, Order Management, Provisioning, Service management & Customer Support.

Technical responsibility and management of the VisitBritain e-commerce online shops (23 localised global shops)Responsible for all non consumer facing corporate systems including CRM, HR, Finance, Marketing, Infrastructure, Corporate websites and the Intranet. Covering new systems development, managing change control and 3rd line systems.

Implemented a company wide Business Intelligence solution based upon Business Objects and SQL Server and SQL Server Integration Services (SSIS). Delivered on time and under budget.

London, GB

• Implemented a new head office accounting system (PS Financials) for Save the Children UK with an IT project budget of £1.6M over 2.5 years. Delivered on time, under budget.
• Office relocation of the Fund’s two head office locations to a new single greenfield site for 500 staff with a total IT budget of £500k. Key project components;
• Managed all IT site consolidation activities, key technical resources and IT 3rd party suppliers.
• IT Managed Services Outsourcing: In tandem with the relocation project, managed the tender process and implementation of a replacement IT managed services supplier. The contract included a fully managed on site service.
• Management of outsourced IT suppliers, support teams and developers within project scope along with full budget responsibility

Toronto, Ontario, CA

Managed the development of systems and applications in various technologies predominantly Visual Basic, Access and SQL Server in a multi tier environment. Including CRM, Carrier Pre Select, IVR recharging for prepaid customers, credit card payment system integrationManagement of project teams, both permanent and contract. Managed relationships with key.

US

Management of the internal systems development team and support for the international division including 20 Europe Middle East and Africa offices.

US

• Development of various bespoke applications in Visual Basic, SQL Server 6.5 and SQL Server database administration.
• Business analysis and the development of functional / technical specifications.
• Major projects included the design, development, rollout and support of a Purchase Requisition and Asset Tracking System throughout the UK Head Office and a prepaid ticket advice system rolled out to all UK.

Southlake, Texas, US

Design and delivery of technical training and advanced GDS and proprietary Scripting training to staff at various European offices.Design, development and delivery of system and technical training to SABRE subscribers from Basic entry through to Advanced training incl Availability, Fares, Pricing & Ticketing for Air, Car and Hotels.

Southlake, Texas, US

Customer account management (approx 72 accounts). On-site systems training and technical troubleshooting at customer sites. Coordinate customer provisioning, installations and conversions.