Jonathan Wells Email & Phone Number

Chicago, Illinois, United States

Chicago, Il

Future State Business Process Design Analyst and Training Content Developer at a large R1 southeastern university -Led future state business process design sessions to facilitate cross-module discussion, define scope, and prepare for system testing and campus training -Led the discussions and mapping efforts for business processes in two Self-Service areas, Benefits, and Commitment Accounting-Developed and delivered training content for the campus in preparation for the system go-live-Created over 150 job aids, interactive web-based trainings, and in depth PowerPoint presentations which spanned the Self-Service and Time & Absence modules-Delivered the Introduction to Manager-Self Service course for hundreds of employees, highlighting system functionality and how the new system would change day to day business processes for employeesHuman Resources and Technology Process Analyst at a large R1 midwestern university during the pre-planning discovery phase of their Workday Implementation-Reconciled several data sets into one comprehensive list of all ancillary systems used, held discovery sessions for over 25 departments on campus, and created over 250 use cases to prepare for future state business process design.-Led over 20 cross functional review sessions with the HR, Finance, and Research workstream leads to discuss each use case and evaluate if the future ERP could replace existing functionality.-Worked with the HR project manager to ensure progress was met, and created a new project plan to accurately reflect our deliverables and timeline.

Greater Chicago Area

+ Scrum Master-Acted as scrum master for Service Now platform development team, ran daily and weekly meetings to facilitate development and agile methodology (Achieved CSM certification)-Enforced new process for the creation and implementation of development work for projects and BAU work-Managed transition from 8 Aon developers to 6 outsourced developers; created new workflows and processes to properly accommodate-Oversaw delivery of 5 different projects for Service Now, as well as 8 products which had regular weekly releases+ Incident Queue Manager-Worked as incident queue manager, delegating hundreds of incidents per month and ensuring SLAs are met for each-Personally handled 20% of the incidents per month after transition of developers was complete-Delegated on call for major incidents P3 and up, responding to the submitter and relaying necessary information to our development team

Chicago, Illinois

 Discovered, analyzed, and cleaned thousands of Salesforce records as the company retooled their instance Learned and implemented Salesforce applications to assist in our day to day operations that were not leveraged before Assisted with internal learning sessions with colleagues across the globe Achieved first place in intern case competition; cooperated with a team and delivered best solution to help Aon Technology