LockerQuest is a leading provider of end-to-end service solutions within the out of home delivery sector, specialising in the growth of parcel lockers to support the decarbonisation in logistics. Our aim is to create new recurring revenue for our host clients (zero costs) from unused or underutilised space through parcel locker rentals. We work with multiple estate portfolios in return for multiple locker opportunities! We provide exceptional expertise and follow a proven project governance around parcel locker deployments including; location identification, survey management, approval processes and safety management, all leading to successful parcel locker installations.

European responsibility for new business client growth across all service solutions: Parking (short/long term, shared/dedicated, FleetHubs, HGV), EV transition, Hyperlocal Hubs and Out of Home Parcel Lockers.Partnership development.Management of the marketing activity within ILS.

Leading a the Out of Home Parcel Locker channel.

Supported clients in the UK, US and India within the final mile logistics sector. Plus other customer acquisition, development and retention solutions within the security, hospitality and environmental service sectors.

Developed a tech platform for businesses, schools and charities with a primary focus on creating connections, SEO and fundraising (50% of all sales were donated to good causes)Director of full service marketing agency working with local and global businesses

Hired by the UK's largest home delivery courier company to design and develop www.myhermes.co.uk. The project included a transactional website, customer support solution, operational changes, financial reconciliation process and marketing. Management of the marketing channel, including events and exhibitions, brand awareness campaigns, advertising, media purchasing, graphic design, and internal communications. This included the re-branding of Parcelnet to Hermes and supporting the new head office relocation from Morley to Leeds.

Hired to design and implement a national inbound and outbound sales support office for Hagemeyer UK (now Rexel). Fully completed on time and within budget. Teams included: National commercial query team, tenders and contracts department, sales administration, data reporting and the customer experience team.

Managing the end-to-end delivery of the online sales programmes for DHL Express UK. Owned the SME initiative, developing and implementing a programme with focused and prioritised actions to drive market penetration via an interactive e-channel. Delivered the new DHL.com web project, bringing together all the UK DHL organisations.Managed the development of www.DHLitNOW.com from design to implementation. Executive sponsor for online payment solutions within DHL Europe. Managed the online returns label project to provide printed labels for customer returns. Supported the implementation of the first DHL ‘PUDO’ network (Servicepoint).Appointed project lead for sales and marketing, DHL UK Consumer (Home Delivery) strategy. Developed the executive plan to enable growth within the online sales sector.

Responsible for new sales growth through customer acquisition, development and retention with a professional sales team. A member of the senior management team with responsibility for strategic decisions within the organisation included the prioritisation of all IT projects, annual business plans and overall profitability decisions.Achieved new business sales of £17.6m over 2 years. Introduced a cross channel sales initiative which recorded £587k in the first year.Introduced parcel lockers for the spare parts logistics market to enable field service engineers to collect and return parts.Introduced technical courier services for the installation of audio-visual technology and computer hardware.Created a new service solution for FedEx to operate a next day service to the USA from Manchester via a sameday collection shuttle into Stansted airport (awarded FedEx Bravo Zulu award). Developed the FSL network within EMEA with clients including NCR, IBM, HP and Unisys. Developed the Sameday roadmap, which included the customer experience, customer executive sponsorship, communications plan and training.

Securicor Pony Express became Securicor Omega Sameday and then DHL Sameday, following the 100% acquisition of Securicor Omega Express by Deutsche Post (DHL).Securicor Pony Express was the leading Sameday Courier Company in the UK with over 50 branches. Progressed through many roles in the company. ➡️ Self Employed Courier➡️ Branch Manager Norwich➡️ Network Manager East➡️ Senior Business Manager➡️ Set up Sameday in the Netherlands➡️ Key Accounts➡️ National Sales Manager