Jonathan Wong

Jonathan Wong Email and Phone Number

Customer Support Team Lead @ QR Retail Automation (Asia) Sdn Bhd
petaling jaya, selangor, malaysia
Jonathan Wong's Location
Seremban, Negri Sembilan, Malaysia, Malaysia
About Jonathan Wong

Friendly and Helpful person, like to learn new stuff.

Jonathan Wong's Current Company Details
QR Retail Automation (Asia) Sdn Bhd

Qr Retail Automation (Asia) Sdn Bhd

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Customer Support Team Lead
petaling jaya, selangor, malaysia
Website:
qrra.com
Employees:
54
Jonathan Wong Work Experience Details
  • Qr Retail Automation (Asia) Sdn Bhd
    Customer Support Team Lead
    Qr Retail Automation (Asia) Sdn Bhd May 2024 - Present
    Petaling Jaya, Selangor, Malaysia
    Managed a team of employees, providing guidance and support toensure efficiency and customer satisfactionMonitored team performance, identified areas of weaknesses andprovided timely interventions to ensure targets were met
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  • Abhidi Solution Sdn. Bhd,
    Service Desk Analyst
    Abhidi Solution Sdn. Bhd, Jan 2024 - Apr 2024
    Malaysia
    Monitored and responded to customer inquiries via multiple channels,including email, phone, chatEstablished and maintained SLAs to ensure customer inquiries wereaddressed in a timely and efficient mannerCoordinated with internal teams to ensure customer inquiries wereaddressed in a timely manner
  • Vmware
    Colleague Support Engineer
    Vmware May 2021 - Nov 2023
    Federal Territory Of Kuala Lumpur, Malaysia
    Provided the initial L1 Support for the following Application1. MS O.3652. Azure Exchange admin3. VPN 4. Onboarding setup The support is been provided regional language support (Mandarin, Cantonese, English)
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  • Experian
    Service Desk Analyst
    Experian Jan 2018 - May 2021
    Selangor, Malaysia
    View
  • Dxc Technology
    Incident Life Cycle Coordinator / Service Desk Analyst
    Dxc Technology Jul 2013 - Dec 2017
    Selangor, Malaysia
    Incident Management Lifecycle coordinator, Incident ticket analysis, report and stats analysis.
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  • Hewlett Packard Enterprise
    Service Desk Analyst
    Hewlett Packard Enterprise Jan 2013 - Jul 2016
    Malaysia
    First level diagnosis and troubleshooting of pc related issue.
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  • Scope International
    Customer Service Engineer
    Scope International Sep 2009 - Jan 2013
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    View

Jonathan Wong Skills

Networking Microsoft Office Troubleshooting Windows Server Customer Service Active Directory Itil It Service Management

Frequently Asked Questions about Jonathan Wong

What company does Jonathan Wong work for?

Jonathan Wong works for Qr Retail Automation (Asia) Sdn Bhd

What is Jonathan Wong's role at the current company?

Jonathan Wong's current role is Customer Support Team Lead.

What skills is Jonathan Wong known for?

Jonathan Wong has skills like Networking, Microsoft Office, Troubleshooting, Windows Server, Customer Service, Active Directory, Itil, It Service Management.

Who are Jonathan Wong's colleagues?

Jonathan Wong's colleagues are Muhammad Halif, Shwu Chyn Chew, Wai Ren Tiun, Li Ying Goh, Loh Lol, Kiat Yng Ng, Wong Zhan.

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