Jonathon Cole Email & Phone Number

Barre, Vt, Us

Waterbury, Vermont, United States

Baltimore, Maryland, United States

Gained an extensive knowledge of both roasted and raw coffee beansLearned to operate a Fluid Bed/Sivetz coffee roasterRoasted Bulk Coffee for the Cafe on a day to day basis.Roasted/handled premium coffee beans (JBM, Kona, Yemen, Kopi Luwak, etc.) with care and proficiency.Learned roaster maintenance and fire prevention techniques.Practiced extreme caution and learned basic safety practices.Handled machinery reaching up to 480° or higher.Gained the ability to multitask in a high volume and high energy environment.Kept a detailed and accurate record of roasting times/temperatures/roasters used, etc.Learned the importance of proper organization and quality control.Handled large orders/invoices on a day to day basis.Learned about sustainable/fair trade/direct trade coffee sourcing.Trained employees of varying experience levels.Provided an intensive knowledge of the coffee industry/advised as to cafe standards within said industry.Provided excellent customer service and ensured customer satisfaction.Assuaged frustrated customers in a fast paced environment, ensuring that each customer left happy.Kept employees on task and on time, oversaw shift changes and break schedules.Handled opening and closing operations, the till, cash drops, and banking/deposits.Processed Invoices for payment and filing.Performed maintenance on machinery such as: grinders, espresso machines, tablets, refrigeration units, kegs/taps, and more.Handled department transfers/invoices/emails/etc in a Corporate Environment.Designed Recipe Book, Training Method, Service Standard, and more.Handled Online Merchandising and Online StoresInstituted several technological upgrades ie: Point of Sale, Systems Tracking, Interactive Signage, Online Ordering, and more.Received several promotions and raises, starting from Barista, to Shift Lead, Roaster, Supervisor, and eventually to Assistant Manager and Roastmaster.Voted Best Coffee in Baltimore for 8 years running.

Music Theory And Composition

High School Diploma

Activities and Societies: Jazz Band, Steel Drum Ensemble, Media Review Columnist and Co-Editor for School Newspaper

Education record

Activities and Societies: Music Program, Concert Band, Percussion Ensemble(Drumline), Student Council, Journalism Club, Cross Country