Jonathon Fox Email & Phone Number

• Initial point of contact for all internal CSG employees to troubleshoot and answer questions on technical issues, providing 24/7 on-call support in a high-volume, fast-paced environment• Project lead on company-wide application rollouts• Support a wide range of applications used for company operations• Partner and build relationships with L2 teams to improve processes• Train and mentor existing and new employees and teammates• Work with users to resolve internal issues at first level• Advanced Proficiency with Jira, Remedy, Microsoft Office, Citrix, CA Privileged Access Manager, Remote Desktop, CA Identity Manager, Workday, Interaction Desktop, Active Directory, Exchange, Cisco Anyconnect Client

• Initial point of contact for all internal CSG employees to troubleshoot and answer questions on technical issues, providing 24/7 on-call support in a high-volume, fast-paced environment• Project lead on company-wide application rollouts• Support a wide range of applications used for company operations• Partner and build relationships with L2 teams to improve processes• Train and mentor existing and new employees and teammates• Work with users to resolve internal issues at first level• Proficient with Jira, Remedy, Microsoft Office, Citrix, CA Privileged Access Manager, Remote Desktop, CA Identity Manager, Workday, Interaction Desktop, Active Directory, Exchange, Cisco Anyconnect Client