It Support Specialist Sr. Analyst
Current- Initial point of contact for all internal CSG employees to troubleshoot and answer questions on technical issues, providing 24/7 on-call support in a high-volume, fast-paced environment
- Project lead on company-wide application rollouts
- Support a wide range of applications used for company operations
- Partner and build relationships with L2 teams to improve processes
- Train and mentor existing and new employees and teammates
- Work with users to resolve internal issues at first level