Gurwinder Kaur Email & Phone Number

• Experience in client interaction and customer facing to represent and discuss the business impact.• OSS/BSS Telecom: Demonstrated expertise in key technologies related to OSS/BSS telecom, enabling seamless operations, and optimizing performance for telecom systems.• Expertise in the telecom industry, Telecom Billing and Charging.• Collaborated closely with esteemed telecom Stakeholder (PLDT, Three Ireland, A1 Bulgaria ) to ensure exceptional service delivery, manage expectations, and foster client satisfaction.• Ability to handle multiple priorities, and a genuine interest in personal and professional development.• My experience has been primarily focused on customer service, billing system & project management. • Well versed with Product catalog management, customer management ,revenue management ,product offering like creating price plans, product specs,- offers, promotion, discounts and roaming passes. • My Responsibility include to understand Business Requirement and convert them into system requirement in the form of User stories and feature for different epic using JIRA.• Responsible for software development and/or maintenance project planning, execution, monitoring, risk management, resolution of issues and achievement of targets set for the project.• Participating in the testing process through test review and analysis for different phases.• Proficiently work with the Amdocs Product Catalogue, leveraging its capabilities for effective product management.

Gurgaon, India

• Manage Product Information Modules and Product Catalog for South American and European Clients, ensuring accurate and up-to-date telecom product configurations.• Collaborate with Solution experts to gather and analyze requirements, ensuring the validity and feasibility of users' stories and use cases.• Oversee Product Life Cycle Management for both Wireless and Wireline Line of Business (LOB), ensuring smooth transitions and efficient processes.• Provide ongoing support and documentation to the team, facilitating knowledge sharing and efficient collaboration.• Well worked with both waterfall and Agile principles methodologies to drive project success, improve team collaboration, and deliver high-quality solutions.• Effectively engaged in client interactions, representing business impact, understanding, and addressing requirements, and ensuring client satisfaction throughout project lifecycles.

Bachelor'S Degree, Computer Science

Education record

High School Diploma

High School Diploma

Education record