Jonathon Gates Email & Phone Number

GAMESTOP, Hanover, PennsylvaniaStore Manager, Oct 2010 – June 2018 Resolve customer complaints regarding sales and service.Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.Review operational records and reports to project sales and determine profitability.Monitor customer preferences to determine focus of sales efforts.Prepare budgets and approve budget expenditures.Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.Manage staff, preparing work schedules and assigning specific duties.Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.Plan store layouts or design displays.Target, Westminster, MarylandGeneral Merchandise and Food Executive Team leader, October 2020 - CurrentDrive total store sales, understand your role in sales growth, and how your departments and team contribute to and impact total store profitability.Manage a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store.Create a guest-obsessed culture and lead your team to prioritize the guest experience and deliver on store sales goals.Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times.Create a scheduling plan in partnership with your team leaders based off of monthly and weekly business workload and guest traffic.Manage all General Merch backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve.Model and coach the team on how to balance tasks with guest service.Plan, manage and follow-up on organizational and operational change.Develop and coach your Team Leaders to elevate the skills and expertise of the team.Establish a culture of accountability through clear expectations and performance management.Anticipate staffing needs, talent plan and recruit - both long and short term.Provide service and a shopping experience that meets the needs of the guest.Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.Address store needs (emergency, regulatory visits, etc.).All other duties based on business needs.

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  Indiana University Of Pennsylvania

  Computer Science