Jonathon Hull Email & Phone Number

Fairport, Ny, Us

Systems administrator position as a member of University IT/Core Technology unit. Address security vulnerabilities, configure new virtual servers, handle trouble tickets and facilitate special projects. Work with Help Desk, application support teams, cloud-based providers and systems administrators to troubleshoot and resolve issues. Implement and upgrade commercial off-the-shelf (COTS) applications within a Windows server environment. Evaluate IT services and technologies.

Rochester, New York Area

Hired as a Technician; promoted within the first month to working leadership position as a Lead Technician. Promoted two years later to Operations Manager with full-charge responsibility for overseeing all aspects of daily operations for this 11-person IT firm. Core responsibilities include identifying opportunities in the market; devising new product offerings; recruiting, screening, selecting and training new technicians; and managing the company’s managed services division. • Operations. Oversee and direct all workflow, scheduling and client service functions, including system migrations, installations, product specifications, project management and technical support. Manage 55 servers, 15 Active Directory domains, 12 Exchange and SharePoint servers, 10 VMware clusters with 40 hosts, more than 400 Active Directory users, and multiple other servers and platforms.• Migrations. Managed successfully at least 20 server migrations, including file servers, exchange servers, vCenter servers and print servers. Handled less-common server migrations like Jobboss and Ajera—technologies used in manufacturing and architecture.• Server Maintenance. Ensure the smooth operation of servers including Exchange and SharePoint by proactively solving issues utilizing the tools available such as Exchange Management Console and Shell, EAC, SharePoint Central Administration and Shell, ADSI Edit, PowerShell, event viewer and application logging. • Level 3 tech support. Provide complex problem-solving for dozens of small- and mid-size clients relative to email issues, network security, system backups, system monitoring, etc.• ZFS replication. Devised and implemented offsite backup systems for managed services clients using Zettabyte File System (ZFS) replication.• Process. Developed an RT ticketing system used company-wide to manage workflow and track issues.

Rochester, New York Area

Designed, installed and configured point-of-sale systems for small and medium-sized retail businesses and restaurants. Provided technology purchase recommendations. Completed computer break-fix and addressed anti-virus issues. Designed and constructed Web sites and administered email lists.

Richmond, Virginia

Rochester, New York