Jonathon J. Email & Phone Number

Eagle Farm, Queensland, Australia

• Produced high-quality video content for diverse clients, meeting individual project requirements and exceeding expectations.• Demonstrated flexibility and adaptability by successfully handling multiple projects with varying timelines and requirements.• Managed end-to-end post-production processes, including editing, color correction, sound design, and motion graphics.• Ran production for international eSports events, with provided competition assets and commentary alongside award-winning commentators and event organisers

Brisbane, Queensland, Australia

Temporary contract until EOM• Provided IT support to high-profile clients with diverse & complex technical difficulties• Maintained the mailbox enquiry system to a fully processed ticketing queue• Liaised with clients regarding specific requirements for their technical problems, and solved them with documented methods.

• Created impactful training materials on complex policies and procedures for underwriting teams, streamlining onboarding for new employees and providing standardised training for employees.• Collaborated with management to analyse business policies and procedures, and create effective solutions for complex issues in various departments.• Recorded, edited and compiled training videos related to point-of-sale system usage.• Utilised various Microsoft applications for related tasks across multiple departments (Excel, PowerPoint, Outlook, Word)

Brisbane, Queensland, Australia

• Uploaded, maintained and verified system data integrity to ensure databases are set up and aligned to the business strategy goals.• Supported and assisted in management of cost file processes including regular reviews and maintaining contact with key stakeholders.• Used analysis to develop and distribute accurate reports to key stakeholders.• Produced and maintained policy and procedure documentation relevant to cost file administration and ensured consistent communication to key stakeholders.• Implemented new system enhancements with an innovative view to improve best business practices

I was a professional commentator for the TrackMania World Tour, commentating the regional events in the APAC region. Due to circumstances, I also produced the events for an international audience

Brisbane City, Queensland, Australia

• Provided technical support for a multi-national telecommunications provider • Communication with external service providers about service updates and appointment bookings • Analysis of service information & running testing for fault determination • Building rapport with customers whilst resolving ongoing issues• Assisting other service agents with advanced enquiries, and providing complex solutions to resolve

Brisbane, Queensland, Australia

Temporary contract until EOFY, focused on data entry and optimisation of customer information

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia