Jonathon (Jon) U. Email & Phone Number

Greater Detroit Area

-Office 365 administration and migration-Microsoft 365 administration (Azure, Intune, ATP, OME, CAP, Exchange)-On-Premise/Hybrid Exchange administration -Active Directory/LDAP administration-Group Policy administration-2003, 2008R2, 2012, 2016, 2019 server administration (VMware ESXI, HyperV)-Server migration-DNS/DHCP administration-Powershell Scripting-Sophos Firewall administration-Telecom administration-Printer administration (HP, Brother, Konica… Show more -Office 365 administration and migration-Microsoft 365 administration (Azure, Intune, ATP, OME, CAP, Exchange)-On-Premise/Hybrid Exchange administration -Active Directory/LDAP administration-Group Policy administration-2003, 2008R2, 2012, 2016, 2019 server administration (VMware ESXI, HyperV)-Server migration-DNS/DHCP administration-Powershell Scripting-Sophos Firewall administration-Telecom administration-Printer administration (HP, Brother, Konica, Canon, Ricoh)-UniFi Switch/Access Point administration-EMR Administration (Aprima, e-Thomas)-Quickbooks administration-Line of Business Application administration (Law Firms, Medical, Manufacturing, Title Agencies)-NetDocs, TimeMatters administration-SolarWinds GFI/Connectwise Automate administration-Call Harbor/Nextiva/Mitel Phone System administration-Vendor Management and escalation -Break/Fix and Advanced Troubleshooting Show less

Greater Grand Rapids, Michigan Area

NetSmart provides managed IT services and solutions to businesses across Michigan and Ohio. Duties included troubleshooting problems/incidents over the phone for hardware and software issues. Also troubleshot line of business applications. Created new user accounts and granted user permissions. Duties required extraordinary focus on customer service and service-level agreements, as well as the ability to multi-task. Documented issues and used Standard Operating Procedures in IT Glue. Also… Show more NetSmart provides managed IT services and solutions to businesses across Michigan and Ohio. Duties included troubleshooting problems/incidents over the phone for hardware and software issues. Also troubleshot line of business applications. Created new user accounts and granted user permissions. Duties required extraordinary focus on customer service and service-level agreements, as well as the ability to multi-task. Documented issues and used Standard Operating Procedures in IT Glue. Also developed relationships with repeat customers in order to provide the best service to NetSmart’s client base.• Answered between 25-30 calls for service per day with 90% first touch resolution, diagnosed severity/impact, worked within SLA• Office 365 Administration, Physical/Virtual Server administration, Cisco Meraki Administration, Active Directory Administration, DHCP/DNS Administration• Used ConnectWise ticketing system, IT Glue Documentation SystemKnowledge of ticket support, Windows Server administration, TCP/IP LAN and WAN technologies. Experience supporting Active Directory, Sharepoint, Server 2003/2008/2012/2016, Office 365, IIS,Registry Keys, Command Prompt. Show less

Shelby Township, Mi

• Provided Sound and Lighting Services for Weddings, Graduation Parties, Corporate Events, School Dances• Marketed and advertised company• Worked with customers to determine needs• Equipment procurement, ordering, life-cycling• Set-up and tear down technical equipment at events, included advanced troubleshooting

East Lansing, Mi

• Supported 6,000 devices and 3,000 University Support Staff users• Respond to service requests and incidents around MSU’s campus within SLA via TeamDynamix service request system on the phone and in person• Image and Provision Windows 7 and 10 systems via SCCM and Symantec Ghost• Set-up, replace, troubleshoot workstations, printers, digital signs, point-of-sales, security cameras• Moved from Level 1 to Level 4 Supervisor in 9 months, normal path is 2 years• Interview… Show more • Supported 6,000 devices and 3,000 University Support Staff users• Respond to service requests and incidents around MSU’s campus within SLA via TeamDynamix service request system on the phone and in person• Image and Provision Windows 7 and 10 systems via SCCM and Symantec Ghost• Set-up, replace, troubleshoot workstations, printers, digital signs, point-of-sales, security cameras• Moved from Level 1 to Level 4 Supervisor in 9 months, normal path is 2 years• Interview prospective student employees, direct work and coach team of 14 undergraduate students• Perform Quality Assurance procedure of each ticket closed resulting in less 2nd touch calls• Implemented and worked on projects for Green IT initiative, ticket time tracking• Acted as administrator when moving from in-house ticketing system to TeamDynamix system• Managed project for 200-user move across campus into one consolidated building Show less

Zeeland, Michigan

• Supported IT Infrastructure across 5 West Michigan offices, as well as remote users• Built and Imaged computers via SCCM• Performed data-backups via USMT• Worked on daily tickets in ServiceNow• Responded to tickets in office and manufacturing environment based on SLA (P1 – 20 minute response time, P2 - 1 hour response time, P3 - 8 hour response time)• Worked on a cross-functional Intern project focused on the future of IT in Manufacturing. Worked in a sub-group focused on… Show more • Supported IT Infrastructure across 5 West Michigan offices, as well as remote users• Built and Imaged computers via SCCM• Performed data-backups via USMT• Worked on daily tickets in ServiceNow• Responded to tickets in office and manufacturing environment based on SLA (P1 – 20 minute response time, P2 - 1 hour response time, P3 - 8 hour response time)• Worked on a cross-functional Intern project focused on the future of IT in Manufacturing. Worked in a sub-group focused on research, feasibility, and implementation of Virtual Reality systems Show less

Worked as an assistant to Nicholas Hardy, owner of the Elysium Experience.Assisted with DJ and DMX-­512 up-­lighting setups, server maintenance and re-­‐wiring, as well as event production and various administrative office work. Also worked at customer-­‐facing events and interacted with clients and event attendees.

Bachelor Of Science (B.S.), Media & Information, 3.2 Overall Gpa

Activities and Societies: Sigma Tau Gamma Fraternity (now Alumni Advisor), MSU Running Club Information Technology Minor Business Cognate.

High School, General Studies, 3.55 Overall Gpa

Activities and Societies: Marching Band, Principal's Advisory Board, German Club, National Honor Society, DJ/MC for Eisenhower Varsity/JV.