Filing First Notice Of Loss(FNOL) auto and Property claims. Servicing Medical Claims. Servicing Auto and Property claims

Answered incoming calls for both internal and external clients to showcase product value and to support current and new policyholders.Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.Responded to customer requests for services, and company information.Maintained high standards of customer service by building relationships with clients.Demonstrated empathy and sympathy when needed on calls.Exceeded monthly metrics while simultaneously going beyond the customer’s expectations.

Answered incoming calls for both internal and external clients to showcase product value and to support current and new policyholders.Responded to customer calls in an efficient manner to resolve issues and answer questions.Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.Educating customers and promoting a superior experience by advising on billing, payment processing, and supporting policy procedures.

Technical support agent that handled agency software systems (ABA), but eventually dual skilled to handle agency hardware (HSS) as well. Appointed point of contact (ECRM SME) between the Analysts and ECRM second and thirdlevel teams to distribute information and updates to ABA representatives and vice versa from ABA representatives to Analysts, and ECRM second and third level teams.Assigned projects from manger technical team in setting up all ABA representatives to have VPN access to work from home.Selected to train fellow ABA representatives to be dual skilled in HSS and to assist with work from home troubleshooting calls. Customer service champion awarded in May 2020.Lead team huddles, and answered process and procedures questions for experienced and new ABArepresentatives.Consistently exceeded metrics every month.Mentored new representatives to be efficient in their role.

First level contact with assisting customer's and their needs.Lead team huddles to distribute information from supervisors.Mentored new and seasoned peers on efficiency, processes, and procedures, to meet metric goals. Selected for projects in assisting supervisors and their teams.Selected to be in a temporary work assignment (TWA) on the technical team for a pilot program that became the new company standard. Assisted technical reps with their calls during my TWA with special permission from my TWA supervisor.