Jonathon S. Email & Phone Number

Chicago, Illinois, United States

• Provide nationwide remote IT support for over 50 clients in various industries including Healthcare, Real Estate, Finance, Law and Manufacturing.
• Use ConnectWise to manage tickets and complete them promptly as to not breach Service Level Agreements.
• Install, update and configure line of business applications and work with vendors to resolve issues.
• Monitor, maintain and troubleshoot network systems to ensure reduced downtime. (Servers, Modems, Routers, Switches, Firewalls, AP’s, UPS)
• Manage, configure and troubleshoot Microsoft server technologies. (Azure AD, Active Directory, Endpoint, DHCP, DNS, IIS, RDS, Group Policy, Hyper-V, File and Print servers)
• Administer and support Microsoft technologies and email services. (Office 365, SharePoint, One Drive, Exchange, Google Workspace, Mimecast)

• Traveled to clients around the Chicago area to work on anything from daily “break/fix” tasks to major projects.
• Assisted with training and provided technical assistance to other IT Field Engineers.
• Installed, configured and troubleshot various IT technologies. (Desktops, Laptops, Tablets, VOIP phones, AXIS IP Camera’s, Printers, and Scanners)
• Maintained various Mobile Device Management system’s. (Mosyle, Google Admin Console, SmartSystems Console)
• Created new users and managed user permissions utilizing Active Directory, Microsoft Exchange and SharePoint.
• Identified, troubleshot and resolved network issues onsite using tools such as Link-Runner and Microscanner2.

• Created the outbound line haul plan each night by calculating the minimum number of outbound trailers needed for each destination based off of freight volumes.
• Supervised a team of dock workers to ensure trailers were being safely and properly loaded and unloaded.
• Routed outbound freight by destination and created unload manifests for the dock workers to use.
• Assigned job tasks to dock workers and drivers in order to keep the operation running smoothly.
• Worked closely with other terminals and partner carriers to guarantee all freight moved timely and efficiently.
• Created and sent out daily outbound reports and manifests to superiors.

• Dispatched P&D drivers to locations in the Chicago area, while minimizing the number of pick ups missed.
• Responsible for making sure drop trailers were picked up in a timely manner to allow the freight to move on line-haul each night.
• Dispatched line-haul drivers to assigned destinations and terminals at their respective cut off times.
• Supervised drivers and communicated with them to effectively manage their hours of service.
• Created HAZMAT documentation for bill of lading’s and line haul manifests.
• Monitored and updated TMS to make certain the latest information regarding shipments were available.

• Dispatched drivers to O’Hare airport and various import/export warehouses in the Chicago area.
• Coordinated with drivers to ensure pick ups with strict deadlines were made.
• Maintained an accurate inventory of trailers in the dock and inside of the yard.
• Entered air freight shipments into CargoWise on behalf of Southwest Airlines.
• Analyzed paperwork submitted by drivers to ensure the data entered is both updated and accurate.
• Resolved OS&D issues in a timely manner to keep freight with issues off of our dock.

River Grove, Illinois, United States

• Implemented a new way to log drivers locations, which led to the purchase of a Transportation Management System. (PCS Software)
• Responsible for dispatching both company drivers and owner operators.
• Developed and maintained professional relationships with brokers and customers.
• Negotiated rates with brokers and booked loads using DAT and Truckstop load boards.
• Created batches of invoices that were sent to a factoring company to be audited and reviewed.
• Assisted with the integration and installation of Samsara AOBRD’s and ELD’s during the mandate.

Des Plaines, Illinois, United States

• Checked in all visitors picking up and/or delivering to the terminal.
• Entered bill of lading’s and updated the status of delivery receipts into the AS400 system.
• Provided shipping updates to customers by tracking and tracing shipments.
• Dispatched line haul drivers and provided them with their manifests and hazmat documents.
• Assisted dock workers with all impromptu freight issues.
• Answered phones in a high volume setting; primarily scheduling pick ups and delivery appointments.