Jonathon S. Email & Phone Number

Chicago, Illinois, United States

• Provide nationwide remote IT support for over 50 clients in various industries including Healthcare, Real Estate, Finance, Law and Manufacturing.• Use ConnectWise to manage tickets and complete them promptly as to not breach Service Level Agreements.• Install, update and configure line of business applications and work with vendors to resolve issues.• Monitor, maintain and troubleshoot network systems to ensure reduced downtime. (Servers, Modems, Routers, Switches, Firewalls, AP’s, UPS)• Manage, configure and troubleshoot Microsoft server technologies. (Azure AD, Active Directory, Endpoint, DHCP, DNS, IIS, RDS, Group Policy, Hyper-V, File and Print servers) • Administer and support Microsoft technologies and email services. (Office 365, SharePoint, One Drive, Exchange, Google Workspace, Mimecast) • Configure and troubleshoot VPN connections and remote access services. (Citrix, Direct Access, NetExtender, Pulse Secure, RDP, ScreenConnect, TeamViewer)• Deploy, configure and resolve issues with desktops, laptops, mobile devices, printers, scanners, copy machines and other hardware as needed.

● Traveled to clients around the Chicago area to work on anything from daily “break/fix” tasks to major projects.● Assisted with training and provided technical assistance to other IT Field Engineers.● Installed, configured and troubleshot various IT technologies. (Desktops, Laptops, Tablets, VOIP phones, AXIS IP Camera’s, Printers, and Scanners)● Maintained various Mobile Device Management system’s. (Mosyle, Google Admin Console, SmartSystems Console)● Created new users and managed user permissions utilizing Active Directory, Microsoft Exchange and SharePoint.● Identified, troubleshot and resolved network issues onsite using tools such as Link-Runner and Microscanner2.● Documented all work performed in detail into a CRM. (Microsoft Dynamics 365)

● Created the outbound line haul plan each night by calculating the minimum number of outbound trailers needed for each destination based off of freight volumes.● Supervised a team of dock workers to ensure trailers were being safely and properly loaded and unloaded.● Routed outbound freight by destination and created unload manifests for the dock workers to use.● Assigned job tasks to dock workers and drivers in order to keep the operation running smoothly. ● Worked closely with other terminals and partner carriers to guarantee all freight moved timely and efficiently.● Created and sent out daily outbound reports and manifests to superiors.

● Dispatched P&D drivers to locations in the Chicago area, while minimizing the number of pick ups missed.● Responsible for making sure drop trailers were picked up in a timely manner to allow the freight to move on line-haul each night.● Dispatched line-haul drivers to assigned destinations and terminals at their respective cut off times.● Supervised drivers and communicated with them to effectively manage their hours of service.● Created HAZMAT documentation for bill of lading’s and line haul manifests.● Monitored and updated TMS to make certain the latest information regarding shipments were available.

● Dispatched drivers to O’Hare airport and various import/export warehouses in the Chicago area.● Coordinated with drivers to ensure pick ups with strict deadlines were made.● Maintained an accurate inventory of trailers in the dock and inside of the yard.● Entered air freight shipments into CargoWise on behalf of Southwest Airlines.● Analyzed paperwork submitted by drivers to ensure the data entered is both updated and accurate.● Resolved OS&D issues in a timely manner to keep freight with issues off of our dock.● Assisted dock personnel with all problems with freight regarding labels, HAZMAT labels or tracking numbers.

River Grove, Illinois, United States

● Implemented a new way to log drivers locations, which led to the purchase of a Transportation Management System. (PCS Software)● Responsible for dispatching both company drivers and owner operators.● Developed and maintained professional relationships with brokers and customers. ● Negotiated rates with brokers and booked loads using DAT and Truckstop load boards.● Created batches of invoices that were sent to a factoring company to be audited and reviewed. ● Assisted with the integration and installation of Samsara AOBRD’s and ELD’s during the mandate.

Des Plaines, Illinois, United States

● Checked in all visitors picking up and/or delivering to the terminal.● Entered bill of lading’s and updated the status of delivery receipts into the AS400 system. ● Provided shipping updates to customers by tracking and tracing shipments.● Dispatched line haul drivers and provided them with their manifests and hazmat documents.● Assisted dock workers with all impromptu freight issues. ● Answered phones in a high volume setting; primarily scheduling pick ups and delivery appointments.● Performed various administrative functions such as copying, faxing, scanning, and filing large quantities of documents.