Created sushi and sashimi. Maintained a clean workstation and kitchen to ensure healthy food was delivered to customers. Encouraged co workers to be mindful about food safety.

Provide customer service for the customers of several clients by way of incoming phone calls.Calls include taking payments, creating accounts, troubleshooting issues, creating trouble tickets, responding to trouble tickets, and answering questions regarding the client’s services offered.

Troubleshoot hardware and software problems. Build custom computers, including hardware and software configuration.Create invoices and take payments after service has been completed.

One of four Information Security Analysts assigned to Citibank's server migration project. I was responsible for ensuring user’s maintained access to folders that were migrated from Windows 2000 servers to a NAS environment and validating the permissions of folders that were not migrated.Supported a group of owners via telephone and email to ensure correct users and functional IDs were members of Active Directory groups that accessed network folders.Streamlined NTFS and Share permissions on each migrated folder to Citibank approved standard for ease of audit and maintenance.Created and maintained detailed spreadsheets on Microsoft SharePoint pertaining to the status of the server migration as a whole and each shared folder stored on those servers.Participated in weekly Project Management meetings to deliver and receive updates regarding each phase of the migration from the multiple teams assigned to the project.

Assist with Windows 2000 server migration project.Create Active Directory groups to access certain shared folders on the serverCommunicate by email and phone with group owners establish these groupsBring NTFS and Share permissions to a Citi approved standard for ease of audit and maintenance.Maintain spreadsheet documents pertaining to status of server migration.

Supported customers across seven states with repairing their cable, internet and phone service. Troubleshoot service issues with customers to determine where problems originate and provide a solution, including hardware, software, and network systems. Complied detailed notes into cases for issues that were escalated to service technicians or other departments for resolution.

Provide end user technical support for cable, internet and phone customers across seven statesTroubleshoot service issues with customers to determine where problems originate and provide a solution.Place detailed notes into cases for issues that must be resolved by service technician or escalated to other departments.

Provided telephone relay service for the deaf, hard of hearing, and speech disabled.Processed 50 plus TTY, VCO, HCO, and Internet relay calls on a daily basis.Lowest survey score was 83 percent. Currently have an average score of 91.75 percent over the course of 8 surveys.Assisted with detection of fraudulent calls and notified customers accordingly.22nd Communications Squadron McConnell Air Base USAF, Wichita KS

Maintained over 6,000 users and group Active Directory accounts on the unsecure network, as well as over 3,000 Active Directory and Microsoft Exchange accounts on the secure network.Assisted with the installation of the standard desktop configuration to roughly 3,000 end user computers across the base.Implemented new technology updates, provided network administration, configured user accounts, and network components.

Help Desk responsibilities included providing hardware and software support to over 6,000 users, utilizing phone and email to troubleshoot computer and server problems. When issues could not be solved using these methods, a ticket was opened using the Remedy Action Request system. Detailed continuity books on critical network information and Help Desk procedures were also maintained.

The Microsoft Exchange Administrators played an integral role in managing over 10,000 Exchange user accounts and operational oversight for 9 Exchange servers. Assisted in the migration of over 12,000 Exchange 5.5 user accounts to Exchange 2003 during the upgrade of those servers.One of two Network Managers for the Defense Messaging Service (DMS) program.

USAF – Okinawa, Japan July 2004 - August 2004Help Desk Network Technician - 18th Communications Squadron Kadena Air BaseProvided hardware, software and network support for computers and printers. For issues that could not be resolved via phone or email, the Remedy Action Request application was used to create and track trouble tickets.Maintained detailed continuity books on critical network information and managed the Microsoft Exchange organizational accounts and distribution lists on the secure network.

Managed and maintained over 10,000 Exchange user accounts.Maintained and provided day to day operational oversight for 9 Exchange servers.Migrated over 12,000 Exchange 5.5 user accounts to Exchange 2003. Migrated 15 Exchange 5.5 servers to Exchange 2003 Operating System.Provided day to day desktop support to over 10,000 customers.Network Manager for the Defense Messaging Service (DMS) program.

Provided hardware / software support for network connectivity issues for PCs and Printers. Managed Exchange organizational accounts and distribution listings. Maintained detailed continuity books on critical network information. Utilized the Remedy Action Request database for creating and tracking trouble tickets.