Jon Hurd Email & Phone Number

Tulsa, Ok, Us

Tulsa, Ok, Us

Cleveland, Oklahoma, United States

∙Oversees all aspects of online operations, including training, application integrations, and system management to ensure smooth and efficient processes.∙Identifies areas for improvement in online operations and develops strategies to streamline processes, resulting in increased efficiency and productivity over time.∙Leads the development of company websites.∙Creates standard operating procedures (SOPs) and training documents to standardize processes and facilitate training for team members, resulting in consistent performance across the organization.∙Manages product catalog and inventory to ensure accurate stock levels and timely fulfillment of orders, optimizing inventory management processes for cost-effectiveness and customer satisfaction.∙Drives continuous improvement initiatives by analyzing data and feedback, implementing innovative solutions to enhance online operations and drive business growth.∙Collaborates cross-functionally with various departments to align online operations with overall business objectives and ensure seamless integration with other functions.

Remote

∙Excelled in designing, developing, and implementing customer service, sales, technical, and operations-based training programs, tailoring each to meet the unique requirements of diverse job roles.∙Streamlined processes and supervised the management of our Help Desk, SOPs, CRMs, Quality Assurance program, and contact center platform.∙Achieved an outstanding 4.8/5 rating from new hires, demonstrating highly effective and engaging training delivery.∙Consistently received top-notch (5/5) ratings for training support and guidance from all staff.∙Spearheaded a remarkable 96% reduction in annual Quality Assurance evaluation time, streamlining the process from 680 hours and 5 minutes to 27 hours and 13 minutes for the year.∙Elevated the Quality Assurance program through modernization, integrating seamlessly with 8x8, and achieved an outstanding performance boost, increasing average QA scores from 93% to an exceptional 98%.

Remote

∙Executed over 500 cold prospecting dials daily to MSPs and end users to secure appointments and drive a lucrative sales pipeline for Zadara, a leading cloud Storage as a Service (StaaS) company.∙Cultivated impactful partnerships with account executives to enhance overall sales strategy and outcomes.∙Consistently exceeded monthly quotas (12 meetings) with a 100% opportunity rate for every month.

Sand Springs, Oklahoma, United States

∙Managed training initiatives for Residential and Commercial glass repair and installations, providing essential support to leadership, technicians, and clients.∙Optimized order management processes for seamless service coordination and played a key role in managing and resolving service issues promptly. Additionally, oversaw logistics for fi eld service operations, contributing to efficient service delivery.∙Through innovative electronic processes, elevated productivity, enhanced customer experiences, and optimized cost-efficiency, all while demonstrating an unwavering commitment to sustainability and continuous innovation.∙Implemented a 100% paperless system within 2 months, resulting in a 70% increase in quote and work order efficiency.

Tulsa, Oklahoma Area

∙Executed seamless Onboarding experiences for new customers, delivering remote assistance with utmost proficiency.∙Demonstrated exceptional prospecting skills, consistently expanding our clientele all while specializing in expertly retaining existing customers, effectively de-escalating calls, and presenting enticing product offerings and incentives to drive heightened account volume and elevate overall customer satisfaction.∙Became a Subject Matter Expert (SME) within two months, contributing to the creation of impactful training programs for the Targeted Sales Department.

Tulsa, Oklahoma Area

∙Supervised, coached, trained, and mentored a team of 15-20 representatives handling calls for 6 Coca-Cola Bottlers across the USA.∙Received recognition from the Director of Inside Sales for leadership excellence, contributing to a positive team culture, and increased morale.∙Single-handedly facilitated and managed a smooth transition for 15-20 Inside Sales reps during a company-wide migration to Office 365 and new Genesys systems.

Tulsa, Oklahoma Area

∙Delivered world-class customer service to (6) Coca-Cola Bottlers across the USA, skillfully placing orders and CSTs to ensure seamless account management.∙Pioneered an exceptional achievement by consistently surpassing Quality Assurance expectations, securing a perfect 100% score on thousands of monthly calls.∙Distinguished as a Subject Matter Expert (SME) in both Salesforce (Customer 1) and SAP (CONA)∙Achieved the role of Pathway Advisor within 8 months, pioneering the implementation of essential settings and preferences in CRMs for all three teams.

Tulsa, Oklahoma Area

Built quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. Delivered profitability by selling products & services.

Tulsa, Oklahoma Area

Set leads by “Door to Door” appointments for window installation and sales as a Canvasser for “Anderson” windows.