Jon Hurd Email & Phone Number

Tulsa, OK, US

Tulsa, OK, US

Cleveland, Oklahoma, United States

∙Oversees all aspects of online operations, including training, application integrations, and system management to ensure smooth and efficient processes.∙Identifies areas for improvement in online operations and develops strategies to streamline processes, resulting in increased efficiency and productivity over time.∙Leads the development of company.

Remote

∙Excelled in designing, developing, and implementing customer service, sales, technical, and operations-based training programs, tailoring each to meet the unique requirements of diverse job roles.∙Streamlined processes and supervised the management of our Help Desk, SOPs, CRMs, Quality Assurance program, and contact center platform.∙Achieved an.

Remote

∙Executed over 500 cold prospecting dials daily to MSPs and end users to secure appointments and drive a lucrative sales pipeline for Zadara, a leading cloud Storage as a Service (StaaS) company.∙Cultivated impactful partnerships with account executives to enhance overall sales strategy and outcomes.∙Consistently exceeded monthly quotas (12 meetings) with.

Sand Springs, Oklahoma, United States

∙Managed training initiatives for Residential and Commercial glass repair and installations, providing essential support to leadership, technicians, and clients.∙Optimized order management processes for seamless service coordination and played a key role in managing and resolving service issues promptly. Additionally, oversaw logistics for fi eld service.

Tulsa, Oklahoma Area

∙Executed seamless Onboarding experiences for new customers, delivering remote assistance with utmost proficiency.∙Demonstrated exceptional prospecting skills, consistently expanding our clientele all while specializing in expertly retaining existing customers, effectively de-escalating calls, and presenting enticing product offerings and incentives to.

Tulsa, Oklahoma Area

∙Supervised, coached, trained, and mentored a team of 15-20 representatives handling calls for 6 Coca-Cola Bottlers across the USA.∙Received recognition from the Director of Inside Sales for leadership excellence, contributing to a positive team culture, and increased morale.∙Single-handedly facilitated and managed a smooth transition for 15-20 Inside.

Tulsa, Oklahoma Area

∙Delivered world-class customer service to (6) Coca-Cola Bottlers across the USA, skillfully placing orders and CSTs to ensure seamless account management.∙Pioneered an exceptional achievement by consistently surpassing Quality Assurance expectations, securing a perfect 100% score on thousands of monthly calls.∙Distinguished as a Subject Matter Expert.

Tulsa, Oklahoma Area

Built quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. Delivered profitability by selling products & services.

Tulsa, Oklahoma Area

Set leads by “Door to Door” appointments for window installation and sales as a Canvasser for “Anderson” windows.