Jonathon Marin Email & Phone Number

Phoenix, Arizona, United States

Launching a new domestic and international vehicle delivery program for Copart members.

Phoenix, Arizona, United States

• Managed multiple remote teams specializing in home delivery/pick-up, dealer to dealer, and specialized VIP auto transport. Utilized strong relationship building skills to serve as a hub between executive leadership.
• Collaborated with executive leadership to develop new processes focused on increased efficiency and performing at scale
• Assisted training team by creating and leading onboarding presentations to new-hires.
• Partnered with sales executives to provide operational insight during negotiations with new/prospective clients.
• Worked directly with product engineering to provide suggestions and feedback for upcoming RunBuggy mobile app releases and internal systems to increase functionality.
• Managed a team of 8+ remote individuals across the U.S. that support numerous accounts within my business vertical.

Tempe, Arizona

• Coordinated with departments across the DriveTime organization to manage the shipment of inventory throughout the United States. Served as the liaison between the DriveTime organization, transportation companies, and.
• Analyzed sales projections and historical demand ensuring proper distribution of inventory to assigned dealerships.
• Negotiated transport rates with carriers to decrease company costs.
• Maintained in-transit reports to ensure all vehicles were picked-up and delivered on schedule.
• Coordinated with buyers to build efficient loads of required inbound inventory to inspection centers.

Tempe, Arizona

• Assisted policyholders with updating policies. Identified potential problems and offered solutions. Coordinated across workgroups to resolve issues while maintaining critical performance metrics in a results-driven.
• Coordinated with lienholders and dealerships to verify coverage requirements were met.
• Reviewed coverages with policyholders and ensured all state required documentation was sent on behalf of the customer.
• Explained complex billing and communicated payment options.
• Assisted with customer escalation and technical support calls as call volume requires.

Clovis, New Mexico

• Monitored telecom network elements for performance issues. Acted as tier two support for all network outages and implementation of new network interfaces.
• Investigated incoming trouble reports from customers, staff, and other telecommunications companies to resolve network issues or outages.
• Coordinated with engineering, facilities, and field operations groups to put new network interfaces into production.
• Updated databases daily to record modifications made to network elements.
• Prepared and distributed reports for several departments reflecting detailed network performance.

Clovis, New Mexico

• Acted as liaison between customer and cellular phone manufacturer during the repair process and provided on-site mobile handset troubleshooting.
• Assisted customers by performing advanced troubleshooting of applications, handset features, and other cellular services.
• Acted as a customer advocate during the repair process making sure the customer was informed throughout the tracking repair progress until completion.