Jonathon Marin Email & Phone Number

Phoenix, Arizona, United States

Launching a new domestic and international vehicle delivery program for Copart members.

Phoenix, Arizona, United States

Managed multiple remote teams specializing in home delivery/pick-up, dealer to dealer, and specialized VIP auto transport. Utilized strong relationship building skills to serve as a hub between executive leadership, sales, engineering, and operations to ensure proper expectations were set with clients, the RunBuggy mobile app/internal task management system could support the needs of clients, and the operations team had the proper tools and training to execute on the needs of each account.• Collaborated with executive leadership to develop new processes focused on increased efficiency and performing at scale• Assisted training team by creating and leading onboarding presentations to new-hires.• Partnered with sales executives to provide operational insight during negotiations with new/prospective clients.• Worked directly with product engineering to provide suggestions and feedback for upcoming RunBuggy mobile app releases and internal systems to increase functionality.• Managed a team of 8+ remote individuals across the U.S. that support numerous accounts within my business vertical.• Managed pilots as RunBuggy branched out into the home delivery/pick-up space with several major clients. (Fair.com, Toyota Financial Services, Finn of America, Autonomy)• Led pilot projects with electric vehicle manufacturers. (Canoo, Fisker, Rivian) • Analyzed KPIs specific to each client’s needs to ensure SLAs were met.

Tempe, Arizona

Coordinated with departments across the DriveTime organization to manage the shipment of inventory throughout the United States. Served as the liaison between the DriveTime organization, transportation companies, and auction houses. • Analyzed sales projections and historical demand ensuring proper distribution of inventory to assigned dealerships.• Negotiated transport rates with carriers to decrease company costs.• Maintained in-transit reports to ensure all vehicles were picked-up and delivered on schedule. • Coordinated with buyers to build efficient loads of required inbound inventory to inspection centers.

Tempe, Arizona

Assisted policyholders with updating policies. Identified potential problems and offered solutions. Coordinated across workgroups to resolve issues while maintaining critical performance metrics in a results-driven environment. • Coordinated with lienholders and dealerships to verify coverage requirements were met.• Reviewed coverages with policyholders and ensured all state required documentation was sent on behalf of the customer.• Explained complex billing and communicated payment options.• Assisted with customer escalation and technical support calls as call volume requires.

Clovis, New Mexico

Monitored telecom network elements for performance issues. Acted as tier two support for all network outages and implementation of new network interfaces.• Investigated incoming trouble reports from customers, staff, and other telecommunications companies to resolve network issues or outages.• Coordinated with engineering, facilities, and field operations groups to put new network interfaces into production. • Updated databases daily to record modifications made to network elements.• Prepared and distributed reports for several departments reflecting detailed network performance.

Clovis, New Mexico

Acted as liaison between customer and cellular phone manufacturer during the repair process and provided on-site mobile handset troubleshooting.• Assisted customers by performing advanced troubleshooting of applications, handset features, and other cellular services.• Acted as a customer advocate during the repair process making sure the customer was informed throughout the tracking repair progress until completion.