Jonathon Schmidt Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

I am responsible for the delivery and ongoing success of the CyberArk Privilege Cloud customers and will accompany the customer throughout all stages of the deployment life cycle. This includes planning, deploying, integrating, providing technical support, expanding and securing the customer's environment using the solution, setting the customer up for success with CyberArk's Privilege Cloud.*Working directly with the customer to deploy and configure the on-premise components, and integrate the service with the customer's environment*Serving as the primary point of contact during planning, deployment and post implementation stages*Executing the Privilege Cloud Jump Start plan with the customer, created as a Privilege Access Management enablement services package with the goal of setting the customer on a path to meet their Privilege Access Management goals*Assisting Privilege Cloud customers with service requests, upgrades, integrations and technical support issues*Assisting Privilege Cloud customers with developing, managing, and executing project plans and timelines*Guiding the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment*Processing and analyzing customer and product usage data in a SaaS environment for the benefit of both customers and CyberArk

San Diego, California, United States

I was responsible for the day to day management of 50 assigned customer accounts with annual recurring revenue of $100,000+, and total contract value of $3,000,000+. Focused on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. Understood customers’ business and technical objectives and success criteria and had the ability to identify and articulate how Delinea supported achievement of customers’ strategic goals.*Client advocate and product specialist for assigned customers*Developed and implemented scalable methods for communicating best practices to customers*Identified at-risk accounts, and took appropriate action and/or escalate as needed*Delivered remote services to new and existing customers including software installation and configuration, onboarding, and training*Worked interdepartmental with all other teams within Delinea. Acted as liaison to ensure highest level of satisfaction. *Regularly monitored customer health, and communicated results with regional sales team, support and renewals team*Ensured positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders*Worked closely with renewals teams to drive renewals and with sales teams to drive expansions*Reviewed client requests with technical support, product management and regional sales team and escalate as necessary*Scheduled and conduct regular reviews with customers and communicate results*Developed, prepared, and nurtured customers for advocacy*Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.Offered promotion to team lead/managerial role before CyberArk.

Seattle, Washington, United States

As Systems Administrator I designed, built, implemented and maintained infrastructure systems for the organization. I assisted in planning and executing IT strategies and projects with IT departmental leaders and the team.*Utilized various configuration management tools for building systems, imaging, process automation, and standardization, such as Microsoft System Center Configuration Manager (SCCM), Simple Certificate Enrollment Protocol (SCEP), Microsoft Deployment Toolkit, and Windows Deployment Services.*Configured and administered the terminal Windows Server 2016/2012r2/2008 server environment and network firewalls. Maintained and supported the voice over internet protocol (VOIP) systems.*Created highly available virtual servers and set up an enterprise backup solution in a virtualized environment.*Optimized onsite and virtual systems including capacity, performance, and resource utilization.*Set up and managed monitoring, notification, and logging systems with System Center Operations Manager (SCOM) and PRTG Network Monitor.*Configured multi-factor authentication, self-service password reset, and Intune mobile device management for corporate-owned Android and Windows devices. Configured patch management and application deployment through Intune to remotely image devices during COVID.*Revamped the technical documentation process for easier understanding. Authored and updated all systems documentation including procedures for installing, configuring, routing, and troubleshooting.*Successfully migrated and supported on premise Microsoft Exchange to Office 365 cloud platform. Integrated and automated all systems, applications, and tasks with scripting languages.*Deployed Microsoft Teams to the organization to support the new remote workforce communications platform.*Virtually trained staff members and end-users in the newly deployed technologies.

Seattle, Washington, United States

As Systems Support Engineer I configured client servers, Windows desktops, laptops, hardware, software, and Mac OS mobile devices. Among other functions I supported hardware and software and provided user training to clients. I also managed and resolved client issues via the ticketing system and delivered onsite and remote technical support in compliance with service-level agreement (SLA) standards.*Administered Hyper-V virtual machines on the host servers, network sharing, file server permissions, and group policies with Active Directory and New Technology File System (NTFS).*Set up user accounts in the onsite Exchange Server, Office 365, and G-Suite.*Deployed antivirus software and removed viruses.*Served as the technical lead for a school of Apple devices and trained engineers in best practices.*Imaged and deployed new firewall edge devices to replace antiquated firewall devices.*Provided exceptional customer service to 60+ clients and received multiple accolades from clients.

Everett, Washington, United States

Installed and troubleshot user workstations and network issues, and provided support onsite, via telephone, e-mail, the ticketing system, and remotely.

Bothell, Washington, United States

Configured mobile devices and tablets for customers and performed troubleshooting on a range of complex issues.