Jonathan Murphy Email & Phone Number

Avaya Experience - worked with Avaya technologies - MultiSite Administrator (MSA), Avaya Site Adminstrator (ASA). Single MAC work, and mass change as part of larger projects.Avaya Voicemail Systems Experience - proficient in Avaya Audix and Avaya Aura voicemail systems - have experience in day-to-day usage, including MAC work.Avaya Call Management System Support Experience (CMS) - adding Agents (those who take calls), and Supervisors to a system, modifying, and troubleshooting. This includes MAC work, and password resets through Avaya Terminal Emulator/ASA etc.Allstate Voice Application Experience;IC - experience with MAC work for IC/IC Manager-Troubleshooting user profiles in IC. Have also experience with reporting in IC, and of rebooting IC Servers.PBX - Have experience in working in most facets of PBX, including general MAC work, hunt group modification, some call routing VDN work, and working with creating call systems using different Avaya products.Avaya Call Management System (CMS) - Adding Agents, Groups, VDNs, Skills, User Data, Access to CMS Feature, VDNs, Split/Skills.Avaya Site Adminstrator - Adding, Removing, Editing Agents, Stations, and hunt groups button changes. Building Agent and Stations, including Class of Service, Class of Restriction, and Button templates.Specialties: SpecialtiesMSA, PBX, ASA, Aura, Audix, Octel, CMS, IC Manager Admin, HPSM, Witness, Behavioral Analytics, Server Administration, Server Rebooting

Listed skills include Asa, Software Development, Technical Support, and Xframium.

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  Regional College

  Business