Jon Beaver Email & Phone Number

Lewisville Tx.

• Prognosis Monitoring Engineer – • Maintain Prognosis patch and maintenance levels for 370 monitoring nodes• Conduct requirements gathering meeting with customers in an effort to effectively deploy a functional monitoring solution• Write, maintain and execute test cases based on requirements received from the customer• Build and maintain traceability matrix for requirements and test cases• Conduct test status meetings as the monitoring solution is assessed• Maintain Prognosis Web UI connectivity and security• Maintain Prognosis UC Reporter functionality and databases including data rollup• In place upgrades to existing Prognosis 9.6.1 servers to 10.1.5 • Troubleshoot existing Prognosis installations including Call Manager configurations• Work with IR Support Engineering for development case resolution• Add and remove Cisco Call Manager and Unity Connections and UCSC devices• Add, update and build custom monitoring thresholds and conditions• Write new Where clauses for custom monitoring exclusions• Update SNMP messaging adding variables that will add needed information to the trap sent be Prognosis• Responsible for complete Prognosis management and mid-level management architecture and deployments• Maintain documentation and training of offshore resources• Manage the Prognosis Monitoring queue Requests and Platform Requests

Ocwen Financial

• CIS Monitoring Project Lead/V.P. Liaison - • Assess CIS application to define monitoring gaps• Build monitoring solution to fit business needs and requirements• Built a repeatable process to assess other applications within the Altisource infrastructure for company-wide use• Monitoring Proof of Concept Lead - • Introduced HP third party vendor and Altisource which led to a successful POC effort• Liaison between Mobius Partners and Altisource infrastructure teams• Gathered requirements and built systems to facilitate the POC• Handled all HP vendor licensing agreements, requirements and contracts• Monitoring Tools Project Lead - • Installed, configured and deployed HP BSM Toolset – BSM, uCMDB, NNMi and OML• Installed, configured and deployed CA Nimsoft for evaluation in a closed environment• Successfully Executed multiple upgrade projects for HP SiteScope and HP BAC• HP Openview OMU 8.x Engineer – • Responsibilities include building new monitoring templates according to gathered requirements• Configure / Maintain integrations from SiteScope, BAC and storage control applications • Maintain OMU environments patching schedules • Troubleshooting existing monitoring and update as needed• Assess OMU 9.x upgrade potential and build upgrade project documentation• Process custom security requests• SiteScope 11.x Engineer – • Build new monitoring via requests• Troubleshoot existing monitoring• Configure new users via security requests• Conduct requirements gathering meetings for new monitoring • Engineer solution for interim monitoring for GMAC / ALLY split• Maintain patch levels and assess application upgrade potential• BAC 7.x Engineer –• Maintain server and application patch levels and assess upgrade potential• Record new scripts via VuGen• Troubleshoot existing monitoring • Conduct requirements gathering meetings for new monitoring

Little Rock, Arkansas Area

• Provide engineering level expertise for existing OVO, BAC and SiteScope alerting and monitoring systems• Build alerts and monitors for new incoming systems• Interrupt current monitoring• Build automated reporting and dashboards from SiteScope• Diagnose OVO monitoring issues and provide a resolution • UNIX as well as Windows systems engineer• Maintain Alltel legacy systems

Plano, Tx

Currently lead a team of 7, 3 Onshore, 4 Offshore resources. Responsible for the Operational Readiness Testing of Application as well as Infrastructure projects.• HP Openview OMU 8.x Engineer• Provide Tier 3 support for Openview infrastructure managing 11K nodes• Onboard incoming projects and conduct requirements gathering sessions with project teams to accurately build new monitoring level of effort• Build test cases within HP Quality Center 11 according to project monitoring requirements• Build and deploy new monitoring via an HP Service Manage 7 request queue’• Resolve all issues with current monitoring in an effort to maintain a 90% monitoring rate• Maintain OVO infrastructure managing systems patch levels • Integral member of deployment team responsible for migration to OM 9.x• Responsible for all new OVO agent certification efforts and the Request for Change processes according to ITIL V3 framework• Maintain all patch levels for SCOM RMS and Management Servers • Work directly with the vendor for issue resolution and new tool implementations and testing• Responsible for OVO test environments lifecycle management• Provide a human interface for HP Openview customer over views and training as well as coordinating new projects• Windows 2003 and 2008 engineer• UNIX – Linux, HPUX , AIX engineer• OVPA / OVPI Administrator, responsible for OV Performance Agent 5.0 and 4.73 installation, then loading the node data into OV Performance Insight

Plano, Tx

•Lead eight member team, five onshore resources, three offshore resources•Responsible for documenting and implementing best practices for improved Project Management•Responsible for all new resource on-boarding and training •Appraise all incoming projects and assign resources based on resource criteria•Present weekly / monthly strategic status reporting to upper management and project stakeholders•Building and implementing an offshore workload model•Evaluate the level of effort for individual projects for accurate expenditure assessment (CAPEX)•Move PepsiCo ETC to the ITIL v3 disciplines and processes•Integral part of process team – implementing new project values and processes•Assume Project Management responsibilities when the project enters the Enterprise Testing Center•Manage all projects according to the ITIL V2 standards and best practices•Provide infrastructure and technical project support throughout the project life-cycle•Responsible for the Operational Readiness testing of each project in the Enterprise Testing Center•Responsible for the project; from the project feasibility stage to project closure, verifying the project has met all business requirements• Conduct requirements gathering sessions with project stakeholders as well as write and assess requirements (maintaining the Agile methodologies) ultimately gaining approval•Responsible for all requirements gathering, test case writing and documentation sign-off for SOX compliance•Build Master Test Strategy as well as project test plans.•Engage and coordinate appropriate support teams when the project requirements necessitate•Manage all risks and issues of the project•Ultimately responsible for gaining approval for all supporting documentation and Test Plans•Conduct training classes for core team covering testing tools, processes and ITIL disciplines•Execute operational readiness testing•Conduct test plan peer reviews as well as all deliverables assigned to individual teams

System Test Lead - Amdocs Telegence and WMS applications. Lead a system test team of 9 onshore resources. Lead testing efforts for incoming AT&T integrated systems.