Visionary and goal oriented IT Service Engineer with demonstrated experience in planning, developing, and implementing cutting edge information solutions to address business opportunities. Develop strategic plans for implementation and orientation of client as well as internal services, product support, quality assurance and training. Initiate and enforce strict budget controls addressing company need and promotion of growth. Adept at crisis management, troubleshooting, problem solving, and negotiating. Advance positive company image through public presentations. Experienced in joint ITIL based environment architecture, development, benchmarking, monitoring, capacity planning, project and resource management and cross-functional team training
Listed skills include Sitescope, Unix, Sdlc, System Testing, and 23 others.