Jonathan Beveridge Email & Phone Number

Barrington, Il

Bolingbrook, Il

Implemented proactive IT solutions and resolved escalated issues for business clients both on-site and remotely. Collaborated with project managers and team members to achieve client on-boarding goals and implemented networking infrastructure improvements for our clients.Created and maintained detailed and standardized in-house documentation across multiple clients to guide current and future personnel in quickly resolving complex issues as they occur. Trained team members and Service Desk personnel by working closely together to resolve difficult problems and improve internal processes.Targeted excellent customer rapport every time through proactive communication, competent problem resolution, and an empathetic posture.

Lake Forest, Il

Remotely provided proactive IT solutions and problem resolutions for business clients. Handled in-bound calls and email tickets to meet company-set service level agreements and provided world-class client service every time. Regularly trained and assisted Service Desk personnel to ensure all issues were handled efficiently and effectively.Collaborated with all personnel with goal of exceeding client expectations of a "Service Desk". Created client and issue-specific documentation to assist future service desk personnel in quickly resolving complex issues as they occur.

Arlington Heights, Il

Developed over 50 hotel property sales teams efforts across two regions in the effective and consistent use of visual sales aids for proposed and booked events, helping them realize increased top-line revenue. Designed future corporate events and replicated entire meeting spaces in production-ready, realistic 3D.Trained and certified on-property designers to benefit their hotel with custom tailored visual designs that meet their customers needs. Championed use of visual sales for every top proposal through custom, regular marketing communications.

Rosemont, Il

Supervised other technicians application of high quality audio visual service as we strove for continued success in bringing our customers delight. Cared for and organized our AV equipment and provided hands-on technical training for new and experienced technicians. Collaborated with our sales managers on overall event design and logistics and produced 3D CADs of event spaces to aid our customers in visualizing their event before it happens.

Rosemont, Il

As a team, ensured that a meeting's audio, visual, and lighting elements were top notch and memorable. Prepared meeting spaces to be available and distraction free for the next client. Met with clients, introduced them to our hotel, and ensured all AV needs were met well beyond the stereotypical expectations of typically average AV work.Grew in knowledge through the use of A/V equipment in audio mixing, video projection and switching, lighting design and setup, electrical considerations, and proper equipment care.

Longwood, Fl

Provided proactive services to correct technical problems before they started (or got worse). Regularly monitored the satisfactory operation of Datto backup solutions, servers, individual workstations, and other network services. Created proactive solutions for our network administrators to make their work more effective.

Hohhot, China

Taught English as a foreign language to university students on campus. On a regular basis, conversed with students outside of class on meaningful topics and provided opportunities to practice spoken English. Worked closely with other teachers and staff to brainstorm new teaching methods and uniquely encouraged one another in a culture foreign to us.Proactively built lasting relationships founded on love, trust, and cultural understanding. Special emphasis on engaging students in life-after-college topics such as careers, culture, and family.Created and implemented new curricula to challenge higher-level students to solve problems, think critically, and work together. This included curricula in Business, Western culture, and English films.----One of the most profound discoveries I made is that I have much more to learn than I have to teach. This attitude allowed me to quickly adapt to and grow in love for the language, culture, and people of China.

Longwood, Florida

Directed, trained, and managed help desk personnel in providing timely IT solutions for business clients. Actively managed my colleagues' technical application on the help desk and lead in improving our customer response time for remote calls from 2+ hours to less than 15 minutes. Provided effective and correct solutions resulting in positive rapport with our clients.Prevented technical problems through proactive remote support of servers and computer workstations. Assisted in selling managed services, hardware, software, and other IT services through technical support needs.Organized and actively oversaw complete implementation of LabTech (now Connectwise Automate) remote service tools. Created training materials for proper operation of the help desk, and in-house knowledge base instructions for existing and future personnel.