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Jon Cox is a Consultant at sSTRING. He possess expertise in telecommunications, requirements analysis, business analysis, service delivery, stakeholder management and 22 more skills. Colleagues describe him as "Jon is a seasoned telecoms professional with exceptional end to end process knowledge. Jon creates an appetite for exceptional levels of service and a huge resource of knowledge of customer journey, CRM modelling and Telecoms architecture. Jon was a pleasure to work with and I would not hesitate to recommend Jon. Thanks for the support over the years." and "Jon has driven numerous revenue generating, strategic projects for Post Office in his role as Head of Business and Transformation at Fujitsu. His deep understanding of the customer need, ability to problem solve and plan for success and skill at simultaneously seeing the bigger picture as well as the necessary detail makes him a true asset as well as a joy to work with. "
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ConsultantSstringLeicester, Gb
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Senior Product Manager (Telecoms)Shell Energy Retail Mar 2019 - Sep 2024Coventry, United Kingdom- Responsibility for developing and maintaining the Telecoms product roadmap to meet commercial expectations, compliance requirements and customer excellence.-Lead the delivery of a range of products including WLR, FTTC, G.Fast, FTTP, Social Tariff and 3rd party sales integration helping increase the customer base from less than 200 to 500,000. This involved the early product design, delivery plan, build and testing, go to market approach, business readiness and benefit realisation.-Lead the technical due diligence on several acquisitions and proposed acquisitions including defining the migration strategy, highlighting key risks, assessing commercial value and sizing key areas of work. This included the purchase of the Post Office customer base of over 300,000 customers and included both remote and on-site assessments.-Lead Product Owner for the Telecoms Commercial Team across all the delivery teams, responsible for providing SME knowledge, prioritisation and direction and technical design direction. During this time, I’ve developed a deep understanding of Agile development methods and approaches.-Worked closely with the business readiness and operations team both internally and externally to land change smoothly and effectively-Led initiatives to reduce waste and improve efficiency through collaboration with other business and technical teams and implemented a culture of continuous improvement to standardise this approach. -Worked with other leaders within the business to assess new technologies and opportunities. This included spending 3 days in the Netherlands assessing data mapping software for “big” Shell and working with Kraken on early plans for Telecoms integration for Shell.-Mentored colleagues both inside and outside the team-Deputised for Director of Telecoms on a regular basis-Represented the Telecoms business in corporate Diversity and Inclusion initiatives -
Senior Product Manager (Telecoms)First Utility Oct 2017 - Mar 2019Coventry, United KingdomRole specifics documented above (note, First Utility rebranded to Shell Energy Retail in March 2019 and the role remained the same) -
Telecommunications ConsultantFirst Utility Sep 2016 - Oct 2017Warwick, Warwickshire, United Kingdom• Led technical delivery and business readiness for First Utility's broadband full market launch.• Developed compliant processes and procedures across all operational areas.• Established the product roadmap for the telecoms business
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Head Of Business Transformation, Lead Architect For Service ImprovementFujitsu Dec 2014 - Jul 2016Birmingham, United KingdomResponsible for developing the service product roadmap and delivering growth through the business change programme working with delivery teams across a wide supplier base. -
Programme Test Manager, Technical Lead, Business Change ManagerPost Office Limited Dec 2012 - Dec 2014London, United KingdomA broad role working within the corporate product team facing into the various supplier teams to manage the business change programme. Responsible for preparing business cases, agreeing commercial terms and leading project and test teams through the end to end project lifecycle. -
Project Manager,Test Manager, Change Manager, Developer, Business AnalystPost Office Limited Dec 2004 - Dec 2012London, United KingdomI have performed a number of different roles within the organisation that include:- Project Manager- Test and Quality Assurance Management- Change Manager- Service Assurance and Improvement- Software Developer- Software Tester- Data Analyst- Business AnalystThe roles were based in the Telecommunications team working on the Post Office HomePhone and Broadband product.
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Software DeveloperHomeserve Nov 2003 - Dec 2004Norwich, United KingdomResponsible for analysing, designing and delivering software solutions in a project environment. -
Software Developer, Testing Specialist, Team LeaderAmp (Pearl Assurance) Jul 1997 - Nov 2003Peterborough, United KingdomI performed a number of different roles in the organisation including:- Software Developer- Performance Testing Specialist/Test - Testing Specialist/Test Analyst- Test Team Leader - Customer Services Team Leader
Jon Cox Skills
Jon Cox Education Details
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Jack Hunt SchoolEconomics, History, Mathematics
Frequently Asked Questions about Jon Cox
What company does Jon Cox work for?
Jon Cox works for Sstring
What is Jon Cox's role at the current company?
Jon Cox's current role is Consultant.
What is Jon Cox's email address?
Jon Cox's email address is jo****@****o.co.uk
What is Jon Cox's direct phone number?
Jon Cox's direct phone number is +4487021*****
What schools did Jon Cox attend?
Jon Cox attended Jack Hunt School.
What skills is Jon Cox known for?
Jon Cox has skills like Telecommunications, Requirements Analysis, Business Analysis, Service Delivery, Stakeholder Management, Testing, Outsourcing, Project Delivery, User Acceptance Testing, Test Management, Quality Assurance, Business Process Improvement.
Who are Jon Cox's colleagues?
Jon Cox's colleagues are Matt Garbett.
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