Jonathan Cruz Email & Phone Number

Burbank, Ca, Us

Calabasas, California, United States

• Resolving incoming client and personnel IT queries remotely via email and phone, or at the office • Install and configure computer software, hardware, networks, and peripheral equipment• Troubleshoot and repair office equipment such as Windows computers and peripherals, printers and copiers, and programs• Worked through our CRM to distribute marketing campaigns • Led training sessions on CRM for Account Executives • Work as liaison between client and internal departments• Documenting processes and maintaining service desk records • Update and manage our product interface within our website • Onboarding new clients (e.g. Creating company and user accounts)• Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions• Created walkthroughs and tutorials for both internal staff and external clients • Edit, manage, and launch banners on our Broker Portal, followed with screenshots for confirmation • Work closely with Account Executives and Account Managers on the team to provide support and collaboration

Los Angeles Metropolitan Area

• Executed design layouts and revisions according to client's direction• Designed and created brochures, flyers, One-Sheets, and presentations with strong attention to detail• Adhered to deadlines and tried to return projects before the expected date• Thorough communication before, during, and after the project is completed to ensure the client's satisfaction

• Customer connection ratings improved on my shifts due to prioritization of the customer experience• Built and maintained relationships with employees in other store locations, customers, and surrounding businesses• Increased sales by recognizing and promoting drink trends