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Jonee Stella is listed as Training Specialist at NRG Energy at NRG Energy, a company with 4787 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a work email signal at nrg.com and a matched LinkedIn profile for Jonee Stella.
Jonee Stella previously worked as Training Specialist at Nrg Energy and Quality Associate at Nrg Energy. Jonee Stella holds Bachelor Of Arts (B.A.), Communication, General from University Of Massachusetts Amherst.
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Jonee Stella is a Training Specialist at NRG Energy at NRG Energy. She possess expertise in test planning, user acceptance testing, software quality assurance, manual testing, quality assurance and 10 more skills. She is proficient in English.
Listed skills include Test Planning, User Acceptance Testing, Software Quality Assurance, Manual Testing, and 11 others.
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Assist in the design and development of training sessions Facilitate the training of new hires and current employees Manage online content of internal systems Field calls in an agent role as needed to maintain Service Level Effectively communicate aspects of customer service duties including enrollments, service and retention
Monitor and score calls within the Quality Monitoring system used by NRG Energy (Cisco Advanced Quality Manager) and provide real time feedback to CS agents in conjunction with team supervisors and management.Serve as point of contact for Quality Associates and Team leads at vendor location Audit evaluations completed by Quality Associates at vendor.
Handled an average of 50 inbound and outbound calls from potential and existing customers Responsible for operational functions such as Rejected Accounts, Correspondence, Emails, and Voice Mails.Acted as a Coach for peers by assisting in the new hire training processProvided feedback to Enrollment Agents using a Quality Scoring Form
Other employees you can reach at nrg.com. View company contacts for 4787 employees →
Reggie Helms
Colleague at Nrg EnergyMillsboro, Delaware, United States, United States
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Dwight Caldwell
Colleague at Nrg EnergyHearne, Texas, United States, United States
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Tammy W.
Colleague at Nrg EnergyHouston, Texas, United States, United States
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Alexander (Sandy) Causey
Colleague at Nrg EnergyDestin, Florida, United States, United States
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O. J. Brouillette
Colleague at Nrg EnergySt Francisville, Louisiana, United States, United States
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Darrell Ferguson
Colleague at Nrg EnergyMissouri City, Texas, United States, United States
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Nithya Alle
Colleague at Nrg EnergyMontreal, Quebec, Canada, Canada
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Shay Allen
Colleague at Nrg EnergyGreater Houston, United States
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Consuella Conner
Colleague at Nrg EnergyHouston, Texas, United States, United States
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David Sledge
Colleague at Nrg EnergyPasadena, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Jonee Stella works for NRG Energy.
Jonee Stella is listed as Training Specialist at NRG Energy at NRG Energy.
AeroLeads has found 1 work email signal at @nrg.com for Jonee Stella at NRG Energy.
Jonee Stella is based in Philadelphia, Pennsylvania, United States while working with NRG Energy.
Jonee Stella has worked for Nrg Energy and Energy Plus Company.
Jonee Stella's colleagues at NRG Energy include Reggie Helms, Dwight Caldwell, Tammy W., Alexander (Sandy) Causey, and O. J. Brouillette.
You can use AeroLeads to view verified contact signals for Jonee Stella at NRG Energy, including work email, phone, and LinkedIn data when available.
Jonee Stella holds Bachelor Of Arts (B.A.), Communication, General from University Of Massachusetts Amherst.
Jonee Stella is listed with skills including Test Planning, User Acceptance Testing, Software Quality Assurance, Manual Testing, Quality Assurance, Project Management, Customer Service, and Process Improvement.
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