Jennifer O'Neill-Englund Email & Phone Number

St Paul, Minnesota, United States

Apple Valley, Minnesota, United States

I supported all fundraising efforts, ensuring integrity and guiding the Foundation to become a more efficient, data-driven organization. I created tools and procedures for consistent, timely reporting to inform and advise decision making. This included creating new dashboards and daily reports. I worked to improve the overall data infrastructure to elevate our CRM tools, developed automated processes to streamline gift entry and segmentation, and delivered process improvements for all Foundation departments across a variety of changing data needs.

I served as the power user for the museum’s enterprise software system for the Membership and Marketing departments. I created reports, lists and extractions using our database and other end-user tools are my primary means of researching our client base. This research has resulted in more effective communication between the museum and the public. I research, test, and implement new initiatives and functionality to better understand our customers. I trained colleagues and new staff in general database use and new functionality both in person and with departmental documentation that I help maintain and enhance. By participating in new projects and programs I help the museum delivered the best possible customer service to members and maximize use of technology in meeting department goals.

I provided top-notch customer service to current and potential Science Museum members by phone, email, and mail. To do this I worked closely with the museum’s enterprise software system to maintain current records, add new records, test new functionality, and process payments. I also worked closely with the Marketing, Graphics, and Web Departments of the museum to develop marketing materials for the Membership Department.

I worked closely with customers who were considering holding an event at the Science Museum. These events ranged from corporate meetings to wedding receptions. I did this by providing information and answering questions over the phone or through email. I would also give tours of the various facilities we had available for rental. More often than not, the rooms were not set up for an event when I would bring people through for a tour. I developed a slideshow on my tablet to use on tours that showed a few pictures of each venue while they were set up for an event, and a few key prices and details about renting from us. Customers seemed to really appreciate this. Working with the museum’s enterprise software, I reserved tickets for guests who wanted to include a special exhibit or movie in their rental. I also worked with our caterer’s database to create rental contracts. I worked with the Web Department on potential updates for the Facility Rentals section of the museum’s website.

The Education Entrance of the museum is the first point of contact for incoming school groups. I greeted and assisted these groups, and coordinated their scheduled events with the group leaders, including occasional activity changes. In addition to being the entrance for these groups, this area is also the lunch room for most of the groups. This job involved managing a lot of moving pieces, some big some small. The volunteers I supervised were essential to success in this area. For the days I was scheduled, I managed the logistics of this area which ranged from keeping track of supplies to scheduling.

I presented membership options to visitors arriving at the museum. Much of this involved assisting them in choosing their activities and tickets for the day and what would best meet their expectations. Presenting the full price of their tickets against the member price helped them decide if membership was a good fit for them. Because this conversation needed to happen quickly, you didn’t want to hold them up for very long, I created a dynamic spread sheet with many embedded formulae to use on my tablet. This spreadsheet quickly calculated and displayed the full price and member price that each group would spend on their visit depending on how many adults and children they had with them and what tickets they needed. I made sure to stay informed on current membership prices and benefits in addition to current programs, events, and discounts being offered by the museum.

I provided interpretation in the exhibit areas on topics ranging from river ecology and biology, to climatology, to river and rail commerce. I also answered questions about other exhibit areas and the Science Museum in general. A very enjoyable part of this job was when I assisted with the training, support, and guidance of volunteers. Also, by being visible in the gallery, I provided a security presence in the gallery to ensure the safety of both the visitors and the artifacts.

I greeted visitors and answered questions about the Science Museum, its exhibits, and programs. I helped manage crowds as needed and ensured the safety of the visitors, artifacts, and exhibit components by being watchful and knowing the emergency procedures of the museum. Clear communication with other staff members and with visitors was essential to smooth operations. I also made sure to know at least a little bit about all of the exhibit areas and museum programs to facilitate conversation with the visitors.

Hays, Ks

While curating a collection of 39,000 mammal specimens, much of my time with the Sternberg was spent keeping the collection areas organized and up to date. I incorporated new specimens into the collection; from preparation of the specimens, cataloging, and entering specimen data into the database. I made sure that the collections were up to date on all significant taxonomic changes. Answering information requests, assembling and recording specimen loans, and preparing annual collecting reports for the Kansas Department of Wildlife and Parks were also duties of mine. I gave tours of the biological collections areas (mammal, bird, insect, herbarium, and wet collections) to audiences ranging from grade schoolers to visiting professionals. Field work was also part of this position, as part of the Kansas Mammal Atlas project and an earlier project of mine, which included collecting mammals from the field. I also revitalized the museum’s beetle colony that is used to prepare osteological materials. Before departing, I updated and greatly expanded the Curatorial Standards manual for the mammal collection for the continued good care of the collections.

Hays, Ks

As part of this job, I was responsible for teaching the students the taxonomy of most of the mammal species found in Kansas and how to identify them using study skins and skulls. Our teaching collection held several species from out of state as well that the students were also responsible for learning. Before the fall 2006 semester started, I re-worked and re-wrote the lab syllabus to better suit my teaching style and to better distribute the course load for the students. I collected specimens in the field on several field trips. I taught the student how to collect and prepare scientific study specimens. This course was offered only in the fall semester (August-December).

Lake Itasca Biological Field Station

I was teaching assistant for this course between the months of May and July for each of the years listed. The focus of this course was to teach students the taxonomy and natural history, and distributions of the mammals of Minnesota. Students learned how to identify specimens from study skins and skulls, and from live animals in the field. Though this course included both lecture and lab components, much of this course revolved around the work we did in the field in a variety of sites and habitats. We taught the students proper field techniques including data collection from mammals and from the habitat in which we were trapping. Within the park, the students trapped in different types of wooded habitats, but we would also spend a few days trapping outside of the park (in the Waubun area) so they could experience trapping in prairie habitat. We then taught them how to analyze these data and use them to produce scientific papers on topics such as the effect of fire on small mammal composition, and how pocket gopher activity can change plant diversity in an area. For those who were interested, we would also teach the students how to prepare study specimens.

I managed a collection of 18,000 mammal specimens. Many of my duties involved maintaining an organized collection area. I answered information requests about the specimens we housed and I would assemble and ship out specimen loans. I was responsible for preparing, cataloging, and incorporating new specimens into the collection. A large part of these duties relied on using our database (Specify). One of the projects I worked on was retroactively georeferencing our holdings and any lists that were sent to me as part of the MaNIS (Mammal Networked Information System) project. In the end I georeferenced several thousand records. I also revived and maintained several dermestid beetle colonies used for preparing osteological materials. While with the Bell Museum I also updated our pest management approach to better protect our collections.

Master Of Science, Biology

Bachelor Of Science, Wildlife Education