Jonel Lucas Email & Phone Number

Mcdonough, GA, US

Atlanta, Georgia, United States

Manage and maintain customer relationships and success of our clients/partners by supporting the multiple Coexistence and Migration tools which make up the Quest Software portfolio.

Jonesboro, Georgia, United States

Responsible for handling customer calls and emails, “interviewing” customers to gather pertinent information, initial triage, root cause analysis, as well as responding to service requests. Posses a deep understand of Binary Tree’s products as well as the customer’s messaging environment, answer customer questions, diagnose environmental issues, and.

Jonesboro, Georgia, United States

Product Support EngineerBinary TreeAugust 2014 – Present (3 months)In simple terms, I am a member of the Co-Existence Team at Binary Tree responsible for keeping email and calendars in sync between Domino and Exchange in Co-existence environments. In other words, our team supports workflow for Directories, Availability, Messaging, Calendars and.

Greater Chicago Area

• Systems Architect/EngineerNorthern Trust/Tata Consultancy Services
• Piloted and tested migration process. Created test plans and test cases based on results.
• Served as a subject matter expert for Binary Tree migration product to both the engineering and operations teams. Role included: providing briefings on Migration/Co-existence environment, training support team for.
• Migrated 19,000+ users from Domino to Exchange 2010, 29,000+ distribution list, 4000 shared mailboxes, and 800+ conference rooms. Architecture consisted of 4 global locations consisting of 2 Datacenters per location.
• Collaborated with and trained Lotus Notes Admins to troubleshoot in Microsoft Exchange/Outlook environment.
• Provided tier 3/4 support for Exchange 2010 on premise environment, coexistence issues and migration/post migration issues.

Pittsburgh, PA

In line with Bank of New York Mellon global policies, standards, and procedures; maintain responsibilities for executing established security work processes and procedures to support and maintain application security for the enterprise. Utilize best in class practices and methodologies to improve the overall application security application portfolio for.

Northpointe, PA

Support the internal customer assisting with Domino Server related issues such as mail routing, Quickplace, Sametime, Lotus Notes, email encryption e.g. Transport Layer Security and myriad other Lotus Notes Domino related issues. Knowledgeable with the entire IBM Lotus portfolio.